Akuvox V6.8.1 SmartPlus Property Manager Guide - Office

Update Time: Oct. 2024

About This Manual

This manual is intended for property managers who need to manage office staff, personnel, devices, access control, or remote maintenance on the Akuvox SmartPlus platform (Version: 6.8.1).

Note

You can use the SmartPlus property manager web portal for free, but using the app requires a monthly fee. Please contact the service provider for the pricing details.

System Overview

Akuvox SmartPlus property management platform is a cloud-based platform on which property managers can conduct integrated management of personnel, devices, access control, remote maintenance, etc.

Property managers using this platform will be able to:

• Assign office staff and personnel to their corresponding office and department, and check device MAC, online status, and device relation with the staff and personnel.

• Modify the general device setting in terms of device name, relay setting, door unlock, etc.

• Set up multiple types of door access via PIN code and RF card for different purposes and roles and create their corresponding door access control schedule.

• Check and monitor a variety of logs and records including door logs, call logs, call history, temperature logs, captured images, and motion detection images for security purposes.

• Conduct remote operations such as Auto-provisioning, device reboot, transmission type modification, and remote maintenance.

• Modify other settings such as time & date setting, and motion detection delay setting, etc.

• Get a full picture of device deployment, device status, access control & intercom call statistics.

• Subscribe and renew the Akuvox SmartPlus.

Log into SmartPlus

Account Application

You can apply for your property manager account from your installer who will help set up your account. After that, Akuvox SmartPlus will email you the account information (username and password) for you to log into SmartPlus. The web account created after Cloud 6.6.0 shares the same username and password as the app account's. You need to upgrade the app to the latest version to log in.

• User Account Information

Log into the SmartPlus Platform

You can log into the SmartPlus platform using the property manager account information in the SmartPlus Welcome email.

1. Open the web browser to enter the address (URL) of the SmartPlus server location in your area, and press Enter.

2. Enter your username and password.

3. Click on Login to log into the SmartPlus platform.

You can click on Log out in the upper right corner to log out of the SmartPlus platform.

Akuvox SmartPlus Office Property Management Interface

The office property management main interface mainly consists of 10 modules that are incorporated as a whole to allow you to manage office staff, personnel, devices, the Akuvox SmartPlus app for office-based intercom communication, door access control, monitoring, user account activation, and service subscription&renewal, etc. via the Akuvox SmartPlus platform.

Module Description:

Access Group

Access Group module allows you to create an inventory of ready-made access control schedules (access group), which can be readily pulled out and applied for the door access control, targeting specific office staff, personnel in specific departments, and offices, and relays.

Create Access Group

1. On the navigation column, select Access Group module, then click  .

2. Set up the access group, and select the relay to be applied with the access control group.

Search/Check/Edit Access Group

You can not only search and check the access group you have created but also remove the existing resident(s) or add the removed access group back to the access group.

1. On the navigation column, select the Access Group module.

2. Click on of the specific access group to check access group details. You cannot delete the default access group that is created automatically with the addition of each building in the community. It contains all the devices installed in the public area of the building.

3. Go to Add People or Remove People to add or delete resident(s) if needed.

4. Click on Edit to edit the access group.

Staff & Personnel Management

User Module Overview

The User module in the navigation column is used to add office staff and personnel for whom you can create a SmartPlus end-user account. You can set up access types and access control schedules for them. Moreover, you can search, modify, check, and delete staff and personnel user accounts.

Add Office Staff & Personnel

Adding office staff and personnel deals with creating their respective user account and setting up the door access types and access control schedules.

You can create user accounts for both office staff and personnel. Before creating the account for the users, you are required to double-check the staff and personnel information and then add them to the corresponding office and department set up by an installer.

1. Click on the User module in the left navigation column.

2. Click on New.

3. Set up staff or personnel information.

4. Click on  to complete creating an account.

Set up Access Control for Users

You can set up access types such as PIN code, RF card, and facial recognition as well as access control schedules for office staff and personnel.

1. Click on User module and click on  .

2. Fill in the account information and click on Next to proceed to the next page where you can set up access types and schedules.

3. Set the accessible floors so that the staff or personnel can take lifts to the specified floors using his/her cards or facial recognition. You can add 10 floors at maximum.

4. Fill in the PIN code, and RF cards, and select the face picture to set up the access types.

5. Select the default or self-created access group.

Search/Delete/Edit Office User Accounts

After the user account is created, you can search, edit, and delete the user account. You can also reset the user account password if needed.

Search/Delete User Accounts

1. On the navigation column, click User module.

2. You can search for your desired staff/personnel by entering their info in the search box. You are also able to click the Name or the icon   next to it to reorder the people.

3. Tick the checkbox of the specific account(s)you want to delete or tick the checkbox by the Name field and click on   to delete all the accounts.

Edit User Accounts

You can reset the users’ SmartPlus app account password, and edit users’ account information, their accessible floors when taking lifts, and their access control settings.

1. On the navigation column, click User module, then click.

2. Click on of the specific user account you want to edit.

3. Click on  to change the account information.

4. To add or change accessible floors, scroll down the page to Accessible Floors, and click on . You can add 10 floor numbers at a maximum.

5. Edit the access type or create new access types by clicking New.

6. Click on Edit to edit the access control setting, and edit the setting by re-selecting the access control schedule (Access Group) or by creating a new access group.

Import Face/RF Card(s)

You can import the face data and RF cards in batches using the template for the users.

Import Face Data

1. On the navigation column, select User module, then click   .

2. Choose the face data .zip file and click on Import to upload the file.

Import RF Card

1. On the navigation column, select User module.

2. On the upper right corner of the screen, click   to download the RF card template, then fill in the RF card formation.

3. Click   to upload the file.

RF card template:

Visitor Management

Visitor module allows you to create access credentials for the delivery personnel, and the visitors.

Manage Access Credentials for Visitors

You can manage access credentials for the visitors in terms of creating and deleting temporary PIN codes, and QR codes, and setting up the access control schedules for the validity of the credentials, while defining which building and relays the credential is applied to.

Create a Temporary PIN Code

You can set up a temporary PIN/QR code along with the access schedule, which will then be sent to visitors’ email for door access.

1. On the navigation column, select Visitor module, then Temp Keys, then click  .

2. Create a Temporary PIN code along with the access schedule.

3. Select the specific relay(s) to be triggered by the temporary key.

4. Click on Submit to generate a temporary PIN code.

Parameter Set-up:

Search/Delete Temporary PIN Code

1. On the navigation column, select Visitor module, then Temp Keys.

2. Enter the visitor's name to search and find the specific temporary PIN code if needed.

3. Click onto see the details of the temporary PIN code if needed.

4. Clickto delete the specific temporary PIN code or you can tick the checkbox of the temporary PIN code you want to delete, and you can delete all the temporary PINs by ticking the checkbox of  .

Manage Access Credentials for Delivery Personnel

You can create both delivery PIN code and RF card for the delivery staff, who can use the PIN to access the designated place, for example, a parcel room to deliver the package to the personnel.

Create Delivery PIN Codes/RF Cards

You can create a Delivery PIN code and RF card along with an access control schedule (access group).

1. On the navigation column, select Visitor module, then Delivery Auth, then click  .

2. Set up Delivery PIN code and RF card.

3. Select the Access Group to be applied.

Parameter Set-up:

Modify Delivery PIN Codes/RF Card

1. On the navigation column, select Visitor module, then Delivery Auth.

2. Search the delivery PIN code and RF card by visitor’s name, PIN code, and RF card number.

3. Click  to edit the deliver PIN code.

4. Click  to delete the PIN code one by one, or you can tick the checkbox of the PIN code you want to delete and click on the checkbox.

Department Management

Department module allows you to create and search departments, and change department names.

Create Department

1. On the navigation column, select Department module, then click  .

2. (Optional) Enter the department name and its floor(s). You can add 10 floor numbers at a maximum. Click Submit.

Search/Edit/Delete Department

1. On the navigation column, select Department module.

2. Search the department by department name.

3. Click  to edit the department name if needed.

4. Click  to delete the department if needed.

Logs

Log module contains six sub-modules used for checking the door logs, call history, temperature logs, and image captured that can be stored for 30 days.

Check/Export Door Logs

Door logs have 4 types: All, Call, Door release, and Door Close. The Call type log shows the SIP/IP-based calls initiated on the door phone, indicating when, where, and to whom the calls are made, while the Door release/close type log tells you when, where, and by whom the door unlocks are made (be it failure or success). You can narrow down your log check by the specific time range with parameters: Door phone, Initiated by, RF card, and PIN for the targeted search.

1. On the navigation column, select the Logs module, then Door logs.

2. In the Log Type field, select Call type.

3. Set up the time range for the door logs to be checked.

4. Select the department and further narrow down the search by Door Phone, Initiated By, RF Card, and PIN.

5. Click on Export Logs to export logs.

Description:

Check/Export Call History

You can check call history in terms of when and by whom the SIP calls are made and received. Moreover, you can set the time range or enter the caller or receiver to check the targeted call information.

1. On the navigation column, select Logs module, then Call History.

2. Set the date and time range of the call history if needed.

3. Enter the caller name or receiver name if needed.

4. Search the call history, and click   to export logs.

Description:

Check/Export Captured Image

Images capturing are either initiated manually by users or by the property management staff. You can check when, where, how, and by whom the images are captured.

1. On the navigation column, select Logs module, then Capture.

2. Set the date and time range if needed.

3. Click on Search.

4. Click Capture to see the enlarged image.

5. Click on Export Logs to export logs.

Description:

Check Temperature Logs

You can check the temperature log of any people who have been checked on their body temperature before being granted door access, etc. for security purposes.

1. On the navigation column, select Log module, then Temperature Logs.

2. Set the date and time to search the log if needed.

3. Click Search, and click the captured image to see the enlarged one.

Check Motion Alerts

Motion alerts allow you to check the captured image of people whose movement has triggered the motion detection in the door phones (door phones with motion detection function).

1. On the navigation column, select Log module, then Motion Alerts.

2. Set the date and time to search the captured pictures.

3. Click Search, and click the picture if you want to see the enlarged image.

4. Delete the motion alert captures if needed.

Description:

Arming Alarm

You can check and export alarm records if needed.

1. Click Alarm Records. 

2. Select alarm records time interval, then search for the alarm record you need.

3. Click Export logs if you want to export the alarm records if needed. You can select the alarm time interval before exporting alarm records.

Library

Library serves as a module where you can check, modify, and delete all types of created PIN codes and RF Cards conveniently at one stop.

Check/Modify/Delete PIN Code(s)

1. On the navigation column, select Library module.

2. Search the PIN by building, apartment, identity, PIN code, and name.

3. Click on  to edit the PIN code.

4. Click on  to delete the PIN code selected.

Check/Modify/Delete RF Card(s)

1. On the navigation column, select Library module, and RF card.

2. Search the RF card by department, identity, RF card number, and user’s name.

3. Click on  to edit the RF card.

Messages

Messages module allows you to create and send messages to personnel in the departments. Moreover, you can check the messages that have been sent if needed.

Create/Edit/Send Messages

You can create one-time messages or reusable message templates for your convenience.

1. On the navigation column, select Message module, then click  .

2. Create the message title and enter the message contents directly if you want to create one-time messages. And select the receiver type for the receiver side.

3. Click + Add A Template if you want to create reusable message template(s).

4. Enter the template name, the message title, and the contents.

You can edit and delete the message template if needed.

1. Move the arrow to the created message template.

2. Click on  if you want to delete the template directly.

3. Click on  to edit the message template you created.

After the message is created, you can send the message to the targeted resident(s) as needed.

1. Select the department(s).

2. Select and tick the checkbox of the targeted resident(s) by their UID (user identification), name, and Email, or select All to include all the users, then click Search.

3. Click on Send to send the message to the targeted resident(s).

Search/Check/Delete Messages

You can search, check, and delete messages if needed.

1. On the navigation column, select Messages module.

2. Search to find the message you want to check or delete.

3. Click onif you want to see the details of the message(s).

4. Click onto delete the message.

Description:

Message Details Sample

Device Management

Devices module allows you to manage all the devices added under your property management in terms of modifying their device names, contact screen displays, relays, and door unlock. 

Moreover, the device module enables you to conduct device settings via provisioning, reboot, and remote control.

Modify Device Setting

You can modify the contact screen display, device name, relay name, DTMF code, and unlock type as previously set up by your office manager.

1. On the navigation column, click on Devices module.

2. Search the device(s) by departments, status, types, and MAC address.

3. Click on  to edit the device settings.

Device Setting

The Devices module allows you to configure the device data transmission types, reboot the device, remote control the device’s web interface, and conduct provisioning for the devices.

1. On the navigation column, click on Devices module.

2. Click on of the specific device, then click on Settings.

3. Configure the device data transmission type in the Connect Type field.

4. Reboot or log in to the device web interface remotely via remote control.

5. Enter the commands for the Auto-provisioning, then click on Submit.

Settings

Settings module allows you to configure and modify basic settings, time settings, motion detection, and visitor access settings.

Basic Setting

You can configure and modify the office information, device access type, and email notification.

1. On the navigation column, select Settings module, then Basic Setting.

2. Enter the office name and address.

3. Select on/off to authorize the users to create PIN code on their SmartPlus App.

4. Select on/off to enable or disable email notifications when the device is disconnected.

5. Select on/off to enable or disable the email notification when door phones with LTE function exceed the (SIM card) data package limit.

Time Setting

You configure and modify your time setting based on your geographical location and time zone.

1. On the navigation column, select Settings module, then Time Setting.

2. Select your time zone.

3. Select your time format (24-hour or 12-hour format).

4. Select your data format (Y/M/D; M/D/Y; D/M/Y).

Motion Detection Setting

You can not only enable and disable motion detection on the door phone but also set up the device motion detection type and alert trigger delay if needed.

1. On the navigation column, select Settings module, then Motion Setting.

2. Click Enable or Disable the motion detection according to your need.

3. Select motion detection type: IR detection (IR sensor) and video detection according to your need.

4. Set alert trigger delay time when the sensor is triggered.

Contact Us

For more information about the product, please visit us at www.akuvox.com or feel free to contact us by

Sales email: sales@akuvox.com

Technical support email: support@akuvox.com

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.