Update Time: July 2025
About This Manual
This manual is intended for the installers who need to manage the office, office staff, and people, devices, remote maintenance service, and more on the Akuvox SmartPlus platform (Version: 7.1.5).
Note
This manual applies to office projects created before October 15, 2024.
For more information, please visit http://www.akuvox.com/ or consult Akuvox technical support.
What’s New:
Added the following areas in the Netherlands for configuring the address:
Horst, Lottum, Veulen, Meterik, Sevenum, Grubbenvorst, Hegelsom, and Kronenberg.
System Overview
Akuvox SmartPlus is a cloud-based platform on which the installer can conduct integrated management of the office, office staff, personnel, devices, and relays, as well as remote maintenance service for all the devices deployed.
Installers using this platform will be able to:
Add, edit, and delete offices, departments, devices, staff, and personnel.
Deploy and set up devices and relays for access control.
Check and upgrade device firmware.
Check and manage the MAC library.
Conduct remote operations such as Auto-provisioning, device reboot, transmission type modification, and remote maintenance.
Download the related technical manual and get access to the Akuvox ticket system for technical support.
Subscribe and renew Akuvox SmartPlus.
Manage sub-installer accounts.
Log in to SmartPlus
You can log in to the SmartPlus platform using the account obtained from your distributor.
Open the web browser, enter the address (URL) of the SmartPlus server location in your area, and press Enter.
Enter your username and password.
Click on Login to log into the SmartPlus platform.
Note
You need to enter a verification code for login if your distributor enables two-factor authentication for you.
You will see the Privacy Policy window when you log into the platform after the SmartPlus Cloud 7.0.0. update.
The Privacy Policy tells you how the user data is collected, used, and protected.
When you click Agree, you will be guided to the Service Provider Information interface to fill in your information. The information will be displayed in the privacy policy for end users. It is not mandatory to fill it out. Not filling it in will not affect your use of SmartPlus cloud services.
When you click Disagree, you cannot log into the SmartPlus platform.
You can also click Privacy Policy on the left column to view the agreement again.
You can click on Log out in the upper right corner to log out of the SmartPlus platform.
Email Confirmation
You are required to enter an email address when you log into the SmartPlus platform for the first time.
The email address is used to reset your SmartPlus Cloud login password when you forget it and to receive notifications from Akuvox.
You can change the email address and turn off the notification push on the Setting > Notification interface.
Note
Click here to view how to reset the SmartPlus login password using the email address.
Prior to the Management
It is advised that you go through what is listed below before you start your management.
Check if all of the device MAC addresses have already been registered by your distributor.
Check if the firmware in your devices supports cloud mode with no connection to SDMC.
Check if your device is powered on and is connected to the internet, and make sure that the network is normal.
Check and make sure that the user information and device information are correct.
Dashboard
The functional column, consisting of nine modules, allows you to manage sites, users, devices, and account settings in an organized manner.
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Module Description:
No. | Modules | Description |
1 | Dashboard | You can have quick access to create projects and property manager accounts, and a quick view of devices and SmartPlus App account status. |
2 | Sites | Click to go into specific project management. |
3 | Users | You can add, edit, and delete property managers and sub-installer accounts. |
4 | Firmware | Check the available firmware versions and their information. |
5 | Upgrade | Upgrade the firmware version for a specific device. |
6 | MAC Library | Check the device MAC registered by your distributor. You can remove the desired MAC. |
7 | Subscriptions | This module contains the following three sub-modules:
|
8 | Third-party Devices | Display the Dormakaba Lock List where you can also add the lock and assign it to users, currently not available in office projects. |
9 | Setting | This module contains the following sub-modules:
|
Site Management
Edit and Delete Sites
You can modify the site information by clicking
.
You can click the icon 
next to Name to reorder and find the desired offices quickly.
To delete a site, click and then Delete.
Sub-Installer Account Management
When several people are responsible for one project, you can create and log in to different sub-installer accounts of the same main account simultaneously. The data shown are the same.
Add Sub-Installer Account
1. Click the Users module and click Sub Account.
2. Click New Sub Account on the right.
3. Enter the account's information. The SmartPlus portal login password will be sent to the email address.
Edit/Delete Sub-Installer Account
1. Click .png){kind=small}
to edit the sub-account information and reset the password.
2. Click.png){kind=small}
to delete the account.
User Management
You are required to go to the specific office to manage the personnel and devices.
Add a Single Office User
After an office is created, you are required to add departments in the office, and then you can start adding users to the department you added.
1. Click
of the office you intend for the management on the Sites module.
2. Click on + Add Department. On the pop-up page, name the department and select its floor numbers (Optional). You can add 10 floors at maximum.
If you want to change its floors after the department is added, you can right-click the department name and then select Edit from the menu.
3. Click the desired department and click New on the right to add a user.
4. Fill in the user information.
Note
Advanced Users can add the devices and set up access groups to access the public devices throughout the office(across all the departments).
Basic User can add their private devices and can only be allowed to access their own private devices and public devices in their department.
Note
When the SmartPlus Intercom Feature is disabled, you will only have one call type: Indoor monitor/guard phones.
Setting Description:
No. | Field Name | Description |
1 | Identity | Select the basic user or the advanced user. |
2 | First Name | Fill in the user’s first name. |
3 | Last Name | Fill in the user’s last name. |
4 | ID | Enter the ID number of users. The ID should be unique and cannot be repetitive. |
5 | Enter the user’s email. | |
6 | Accessible Floors | Set the accessible floors so that the staff or personnel can take lifts to the specified floors using his/her cards or facial recognition. If you have set the department’s floor(s), the floor(s) will display on the accessible floors box automatically. You can add 10 floors at maximum. Note:
|
7 | Language | Select the language of the emails notifying the user of the account information. The following languages are supported: English, Simplified Chinese, Korean, Japanese, Turkish, Polish, Russian, Spanish, Bosnian, Danish, Vietnamese, and French. |
8 | Country/Region | Select the country or region code of the user. The area code will be displayed before the mobile phone number. |
9 | Mobile Number | Enter the user’s mobile phone number. |
10 | SIP Call or IP call | Select “All my devices were installed in the same place (villa or house)” for IP call if all of the user’s intercom devices are in the same LAN (Local Area Network). If not, select “Some of my devices were installed in the different place (villa or house)” for SIP call. |
11 | SmartPlus Intercom Feature | If enabled, the user is allowed to use the SmartPlus app. |
12 | Landline 1/2/3 | Fill in the user’s landline numbers, e.g., mobile phone numbers or telephone numbers. Three landline numbers are supported. |
13 | Call Type | Select the call type. For example:
Note: You can only select the call type “Indoor monitor/guard phones” when you disable the SmartPlus Intercom Feature. |
Add Office Users Using a Template
The template can maximize your efficiency in management, especially when you are handling a large number of users for a specific office.
On the Sites module, click Download the Template.
On the pop-up window, download the template for old version projects. In the template, you can see the instructions by moving the mouse cursor to a specific column name.
Fill in the information in the template, then click
of the desired office to import the file.
Old Template
You can use the old template to import users and devices at the same time.
Old Template Description
No. | Settings | Description |
1 | Department | Fill in the department name or number. Note: should not be more than 128 characters in length. |
2 | Device |
Multi-tenant door phone=0 Single-tenant door phone=1 Indoor Monitor=2 Guard Phone=3 Access Control=50
“Device name, Device type, Device MAC”. Eg: Gate2,0,0C11050B9814; Living Room,2,0C11050893C6 Note: every two devices need to be separated by “;”. Note: device MAC must be added first in the MAC library of the office to which you want to import the data. |
3 | Identity | Select the office users’ identity: staff or personnel. |
4 | First Name | Fill in the office staff or personnel's first name. Note: should not be more than 64 characters in length. |
5 | Last Name | Fill in the staff or personnel’s last name. Note: should not be more than 64 characters in length. |
6 | ID | Enter the ID number of Staff or people. The ID should be unique and cannot be repetitive. |
7 | Fill in the user’s Email. | |
8 | Mobile Number | Enter the mobile phone number of the staff or personnel. The mobile number here is used for user account registration only. |
9 | Telephone Calling Code | Fill in the user’s country code. |
10 | SmartPlus Intercom Feature | Enter “1” to allow users to use the SmartPlus app and enter “0” to disable the SmartPlus app service. |
11 | Phone | Fill in the landline number of the office staff or personnel to receive incoming calls. |
12 | Call Type | Call Type Code:
For example, if you select the code “3”, the call will be received in sequential order, first by SmartPlus app, indoor monitor, guard phone, and lastly by mobile phone if the call is not answered. |
Edit/Delete Users in the Department
You can edit and delete office users in a department.
Note
You can only edit and delete the office users who have been moved into a specific department by the office property manager.
1. On the Sites module, click of the target office.
2. Select the department. You can click Name, ID, Created Time, or the icon 
next to them to reorder them and find your desired staff/personnel quickly.
3. Click 
to delete the user, and click 
to edit the user’s information.
4. On the upper right corner of the screen, click 
to edit the user information.
Note
You cannot edit the mobile phone number, email number, and area code of the user accounts that have linked sites.
Device Management
You can manage the devices deployed in offices. You need to go to a specific office and a specific department to manage the office devices.
Add a Single Device
After an office is created, you are required to add departments in the office, then you can start adding the devices to the department you added.
1. Click on of the target office.
2. Click Public Area or a specific department based on where the device is installed.
3. Click Public Area and click New on the right.
4. Enter the device's information.
Note
When adding an indoor monitor, you can set up and name the relays for the device. The relay name will be synchronized to the SmartPlus app. The relay status will also be updated following the changes that occurred on the indoor monitor.
Setting Description:
No. | Field Name | Description |
1 | Device Type | Select the device type. |
2 | MAC | Fill in the device's MAC address. |
3 | Network Group | Select the network group. Devices in the same building need to be set up in the same network group. |
4 | Contact Display Setting |
|
5 | Device Name | Name the device to distinguish it from others. |
6 | Allow users to monitor this device | This option appears when adding door phones or access control terminals.
|
7 | Relay1 | Fill in the relay name, which can be the device location. |
8 | DTMF code | Enter the DTMF code for the door access. |
9 | Access Method | Select specific unlock methods to trigger the desired relay. For example, if you select PIN in Unlock type for Relay1 and select RF Card for Relay2 when users enter PIN codes on the door phone, only Relay1 will be triggered and vice versa. The following models with specific firmware versions or higher support this feature:
Note: SmartPlus Homepage means unlock can be done on the home screen, while SmartPlus Talkingpage means unlock can be done while talking. If these two methods are not checked, the corresponding icons will not appear on the app home page. |
10 | Add Relay | You can add more relays if needed. |
11 | Add Security Relay | Add the security relay if the door phone is connected to an Akuvox SR01 security relay for the door unlock control. |
Add Devices Using a Template
The template can maximize your efficiency in the management of the devices.
On the Sites module, click Download the Template.
On the pop-up window, click Commercial Template. In the template, you can see the instructions by moving the mouse cursor to a specific column name.
Fill in the information in the template, then click
of the desired office to import the file.
Old Template
You can use the old template to import users and devices at the same time.
Old Template Description
No. | Settings | Description |
1 | Department | Fill in the department name or number. Note: should not be more than 128 characters in length. |
2 | Device |
Multi-tenant door phone=0 Single-tenant door phone=1 Indoor Monitor=2 Guard Phone=3 Access Control=50
“Device name, Device type, Device MAC”. Eg: Gate2,0,0C11050B9814; Living Room,2,0C11050893C6 Note: every two devices need to be separated by “;”. Note: Device MAC must be added first in the MAC library of the office to which you want to import the data. |
3 | Identity | Select user identity: advanced user or basic user. |
4 | First Name | Fill in the user’s first name. Note: should not be more than 64 characters in length. |
5 | Last Name | Fill in the user’s last name. Note: should not be more than 64 characters in length. |
6 | ID | Enter the ID number of Staff or people. The ID should be unique and cannot be repetitive. |
7 | Fill in the user’s Email. | |
8 | Mobile Number | Enter the mobile phone number of the staff or people. |
9 | Telephone Calling Code |
Multi-tenant door phone=0 Single-tenant door phone=1 Indoor Monitor=2 Guard Phone=3
“Device name, Device type, Device MAC”. E.g: Gate2,0,0C11050B9814; Living Room,2,0C11050893C6 Note: every two devices need to be separated by “;”. Note: Device MAC must be added first in the MAC library of the office to which you want to import the data. |
10 | SmartPlus Intercom Feature | Enter 1 to allow users to use the SmartPlus app, and enter “0” to disable the SmartPlus app service. |
11 | Phone | Fill in the mobile phone number of the office staff or office people. |
12 | Call Type | Call Type Code: SmartPlus and indoor monitor=0 Phone and indoor monitor =1 SmartPlus and indoor monitor, with the phone as backup =2 Indoor monitors with=3 Indoor monitors with phone as backup=4 Indoor monitors with SmartPlus as backup, finally phone=5 E.g.. “Indoor monitors with SmartPlus as backup, finally phone=5” means the call will be received in sequential order, first by indoor monitor, then SmartPlus app, and last by mobile phone. |
Edit/Delete Office Device
1. Click of the target office on the Sites module.
2. Click Public Area or the specific department based on where the device is installed. You can click Device Name, Created Time, or the icon 
next to them to reorder them and find your desired device quickly.
3. Click .png){kind=small}
to change the device's settings and click to delete the device.
Device Remote Maintenance
You can provide users with remote maintenance in terms of device data transmission type configuration, device reboot, device web interface remote control, and device provisioning, etc., for the device in the specific office, specific department, and in the public area.
1. Click of the target office on the Sites module.
2. Click Devices, and you will see all the devices deployed at the office level. Then click 
of the device requiring remote maintenance.
3. Click Remote Control to access remotely the device's web settings.
4. Click Settings to set up the device further.
5. Reboot or reset the device.
6. Enter the commands for the Auto-provisioning, then click on Submit.
7. Click One-Time Autop if you want the Autop command(s) to be implemented only once.
Note
Duplicate commands will not be retained.
Property Manager Account
As an installer, you can manage property manager accounts.
Add Property Manager Account
You can create a property manager account and assign it to a specific office. Moreover, you can set up the SmartPlus App, designed for property managers.
Click Users on the left column and click New Property Manager on the right.
Fill in the property manager information and select the language of the email sent to the property manager.
Enable or disable the Monthly Password Update Reminder and Email Two-Factor Authorization for Login.
Monthly Password Update Reminder: If enabled, when property managers log into the SmartPlus Cloud platform, they will see a prompt every month reminding them to change their SmartPlus login passwords. This feature is used to enhance the security of property manager accounts.
Email Two-Factor Authorization for Login: If enabled, when property managers log in to the SmartPlus Cloud platform, they need to fill in a verification code for login.
Choose the project(s) that are managed by the property manager. Move them from the left to the right box.
You can also assign property managers to projects on the Sites interface.
1. Click on
of the office to which you want to assign the property manager.
2. Select the property manager and move it to the right box, then tick the checkbox of the selected property manager and click Submit for confirmation.
Note
The check box on the right needs to be ticked to add the property manager.
Edit/Delete Property Manager Account
You can edit and delete the property manager account.
1. Go to the Users module and select Property Manager.
2. Click on 
to edit the property manager account information and reset its password.
Batch Import Property Manager Accounts
You can add/edit property manager accounts in a batch to improve efficiency.
On the Users module, click Import on the right.
Click Download Template.
Note
The email is a credential corresponding to the existing PM account and cannot be modified.
For example, if you want to change the language of a certain account while keeping other items unchanged, select the target language in the file, enter the email of that account, and leave other items blank.
Edit the template. Enter the first name and last name of the property manager.
Enter the email address to receive the account activation email. It is mandatory and cannot be modified for the existing property manager.
Select the language of the email from the available options.
Enter the community and/or commercial project name(s) to be managed.
You can ONLY fill in one project name in one row. If the property manager manages multiple projects, use separate rows.
You can ONLY enter the project(s) that have been created.
You can check the instructions by moving your mouse cursor to the columns.
Click Batch Add/Edit Property Manager. The importing result will then display.
Firmware Management
You can check and update your device firmware version in the Firmware module and Upgrade module, respectively.
Check the Firmware List
Before upgrading your device firmware, you can go to the Firmware module to check the latest available for uploading.
Firmware List Description
No. | Field Name | Description |
1 | Version | Displays the firmware version number. |
2 | Model | Displays the device model. |
3 | Version Log | Generally displays remarks on the version. |
4 | Created Time | Displays when the firmware is uploaded. |
5 | Action | Click to check the detailed firmware information. |
Upgrade Firmware
You can upgrade the device firmware to the selected version according to the update timing defined.
1. Go to Upgrade Module.
2. Click on New.
3. Select Office as the project type and choose the site.
4. Select the firmware version and the device to be upgraded.
5. Select the time to upgrade the device.
6. You can check Reset After Upgrade to reset the device's configuration after upgrading finishes.
Check and Edit the Firmware Upgrade List
After upgrading the device firmware, you can not only check your firmware update status but also edit the update settings for devices pending the upgrade. And you can delete the specific record as well.
Search the firmware status by All, Pending, Processing, and Executed.
Edit the update set for the devices pending the update.
Delete the specific update record if needed.
Update List Description
No. | Field Name | Description |
1 | Version | Displays the firmware version number in the update list. |
2 | Device | Displays the device model in the update list. |
3 | Status | Displays update status: Pending for the firmware that will be updated according to the updating timing. Executed for the firmware that has finished updating and Processing for the firmware that is being updated. |
4 | Update Time | Displays when the firmware is updated. |
5 | Created Time | Displays when the update setting is created. |
6 | Action | Action involves the update setting alteration and update record removal. |
Note
After you initiate the specific firmware update, you need to refresh the window to update the firmware list.
Subscriptions
When your distributor permits you to pay, you can pay for the premium feature plan activation, SmartPlus App activation, and renewal fees.
Activate Premium Feature Plan
The premium feature plan contains the following features:
Package Room: Allow end users to receive notifications of package arrivals with their SmartPlus App.
PIN Control: Allow property managers to control whether end users can create PIN codes for door opening with their SmartPlus App.
QR Code Control: Allow property managers to control whether end users can create QR codes for door opening with their SmartPlus App.
1. Click Subscriptions.
2. Select Office as the project type and click Next.
3. Click Feature Plan.
4. Select the target project and items and click Next.
5. Complete the billing information by clicking
, and check the Terms and Conditions before clicking Pay.
6. Select the desired method to finish the payment.
Activate Service
You need to activate the SmartPlus App service before personnel can use it.
1. Click Subscriptions.
2. Select Office as the Project Type and choose the specific office.
3. Click Active .png){kind=small}
.
4. Select the specific site(s).
5. Select the target item(s).
6. Click Next to complete the billing information by clicking , and check the Terms and Conditions before clicking Pay.
7. Select the desired method to finish the payment.
Renew Service
You can renew the services for office users and property managers.
1. Click Subscriptions.
2. Select Office as the Project Type and choose the specific office.
3. Click Renew .png){kind=small}
.
4. Select the specific site(s).
5. Select the desired item(s).
6. You can choose to renew manually or automatically.
Note
Auto Renew is ONLY available for some installer accounts of Ucloud. If you want to use this feature, please contact the Akuvox tech team.
Renew Manually:
Select Manual and the renewal period with a maximum of 60 months.
Renew Automatically: Renewal occurs every 30 days and extends the account's upcoming expiration date by 30 days.
Select Auto Renew Monthly(30 days) and the Renew Times that decide how many months the renewal lasts.
7. Click Next to complete the billing information. Then, select the desired method to finish the payment.
Note
Coupons are not supported for auto-renew.
After two consecutive failed charges, the automatic renewal will be deactivated, and you will be notified by email.
The expiration email will not be sent to the property managers and end users when the auto-renew service is activated for their apartments.
Automatic Payment Records
On the Subscriptions > Automatic Payment Record module, you can check the automatic payment records, including Auto Renew settings, total prices, etc.
Transaction History
Payments module allows you to search, check, and delete the transaction history following the user account activation and renewal. You can also download the invoice if needed.
Check and Transaction History
After the payment is made, you can check the details of the transaction for office users if needed.
1. Click Payments in the Subscriptions module, and check the transactions by the service type, status, and order number.
2. Click of the transaction you want to check and download the invoice if needed.
Note
Only community orders that are renewed daily will display the Next Expiration Date.
3. Delete the specific transaction order if needed.
Search Description
Field Name | Description | |
1 | Order Number | Shows the order of each transaction. |
2 | Type | Shows the transaction types: Activation, Subscription, Additional app |
3 | The number of Apartments | Shows the number of apartments involved in one order. |
4 | Total Price | Shows the total cost of each transaction |
5 | Status | Seven types of status: All, Succeed, Processing, Failed, Time out, Cancel, System Processing.
|
6 | Created Time | Shows the time when the order is created |
7 | Action | Click on |
to check for details. Click 
to pay for the order that is ready for payment. Click 
to go to the billing system. Click on 
to delete orders.Log Control
You can set whether to generate a door log when visitors call personnel but do not open the door. When enabled, property managers can check the door log on the SmartPlus platform and Apps.
Click Setting > Log Setting to set it up. It is enabled by default.
Customer Service
Customer service allows customers to contact you through the information you entered on the SmartPlus installer portal.
1. Click Setting and select Customer Service.
2. Enter or modify your phone number and email address.
3. Enable Receive Feedback if needed, and end users' feedback will be sent to the email address that you fill in.
Technical Support&Service
The Support & Service module offers you the link to the Akuvox ticket system in which you can not only get access to varieties of technical information such as feature guides, FAQ, etc. but also log in to the system where you can raise your questions that will be taken care of by Akuvox technical support team.
View SmartPlus User Guide
Click on Support&Service Module.
Click on Knowledge Base sub-module.
Click on Product Manual and then Cloud.
Ticket System
Click on Technical Support sub-module.
Click on Go to Helpdesk to enter the Akuvox ticket system page.
Sign up and log in to the Akuvox ticket system for technical information and support.
CAP System
Click on CAP sub-module for information about how to become a certified Akuvox Partner.
Sign up and log in to the Akuvox CAP system for sales and technical information and support.
Installer Account Management
You can change roles between single tenant and project manager, and change passwords, time zone, and billing information.
Change Installer Account Password
1. Click on your account name in the upper right corner.
2. Click on Change Password.
3. Change the password.
Change Time Zone
Click Setting > Time Zone and select the time zone.
Set Account Access Permission
You can grant permission to your distributor to log in to your account without a password. With permission, distributors can switch to your account from their web portal to give you support or assistance. The account Setting will be displayed in the drop-down list once the distributor enables the account access feature.
You can turn on or off the permission whenever you need.
1. Click Setting and select Account Setting.
2. Disable/enable the permissions.
Note
The account setting will only appear once your distributor enables the account access feature. By default, the Permission Granted feature is turned off.
Billing Information
You are required to fill in your billing information so that your distributor will be able to send you the bill according to the information you filled in.
Click Setting > Billing Information and enter the information.
Contact Us
For more information about the product, please visit us at www.akuvox.com, or feel free to contact us by
Sales email: sales@akuvox.com
Technical support email: support@akuvox.com
Telephone: +86-592-2133061 ext.7694/8162
We highly appreciate your feedback about our products.
