Call Settings
  • 31 Mar 2025
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Call Settings

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Article summary

Quick Dial by Number Replacement

The dial number replacement feature simplifies long and complex dial numbers of the device, providing shorter and more user-friendly alternatives for making calls. It allows the substitution of multiple dial numbers, such as IP addresses or SIP numbers, with a single, simplified number.

Set it up on the Phone > Dial Plan interface. Click Add.

  • Account: Select the dial-out account.

    - Auto: Dial-out using the registered account. When there are 2 registered accounts, Account 1 is the default.

    - Account 1/2: Dial-out using the chosen account.

  • Prefix: Specify a short number to replace the specified dialed numbers.

  • Replace 1/2/3/4/5: Specify up to 5 numbers, which can be SIP numbers or IP addresses, to be replaced by the prefix. All these numbers will be called simultaneously when the caller dials the prefix.

You can also set up the dial plan on the Setting > Replace Rule screen. Tap Add Dial Replace.

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Dial Plan Numbers Import and Export

You can export and import dial plan numbers with a maximum of 1,000 for quick setup.

Set it up on the Phone > Dial Plan interface. The supported file format is XML and CSV.

Call Auto-answer Configuration

Auto-answer feature allows the device to automatically pick up incoming calls without any manual intervention. You can also customize this feature by setting the time duration for auto-answering and choosing the communication mode between audio and video.

To enable the Auto Answer feature, go to Account > Advanced > Call interface.

Once the feature is enabled, navigate to Phone > Call Feature > Auto Answer interface.

  • Auto Answer Delay: Set the time interval for the call to be automatically picked up after ringing. For example, if you set the delay time to 5 seconds, the door phone will answer the call automatically after 5 seconds.

  • Mode: Determine whether to auto-answer the call as a video or audio call.

Anonymous Call

You can set whether to answer or reject anonymous calls automatically.

Set it up on the Account > Advanced > Call interface.

  • Anonymous Call: When enabled, the device will automatically answer anonymous calls.

  • Anonymous Call Rejection: When enabled, the device will automatically reject anonymous calls.

Sequence Call

Sequence Call is a feature that allows you to dial a group of numbers in a predefined order until one of them answers. This feature is supported by Akuvox SmartPlus, which provides a set of sequence call numbers for the application. Please click here for the detailed configuration.

To configure the sequence call, go to Intercom > Basic interface.

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  • Time Out(Sec): Specify the time limit for the call between two sequential call numbers. For example, if the time value is set to 10, the call that is not answered in 10 seconds will be ended automatically and transferred to the next call number in order.

Group Call

This feature allows users to call a group of contacts by a single press. The device supports local and SmartPlus-featured group calls. To learn about the detailed configuration, please click here.

You can configure the action when a group call is refused on the web Intercom > Basic > Group Call interface.

  • When Refused:

    • End This Call Only: The device will continue to call other numbers.

    • End All Calls: The calling ends.

Maximum Call Duration

The door phone allows you to set up the call time duration in receiving the call from the calling device as the caller side might forget to hang up the intercom device. When the call time duration is reached, the door phone will terminate the call automatically.

Set it up on the Intercom > Basic > Max Call Time interface.

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  • Max Call Time: Specify the maximum duration of all calls. The door phone will end the call automatically when the time limit is reached.

Maximum Dial Duration

Maximum Dial Duration is the time limit for incoming- and/or outgoing calls on the door phone. If configured, the door phone will automatically terminate the call if no one answers the call within the preset time, whether it is incoming or outgoing.

Set it up on the Intercom > Basic > Max Dial Time interface.

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  • Dial In Time: Specify the maximum duration of an incoming call. The door phone will automatically end the incoming call if it is not answered within the preset time.

  • Dial Out Time: Specify the maximum duration of an outgoing call. The door phone will automatically end the call it dialed out if there is no answer from the recipient within the preset time.

Hang Up After Open Door

This feature automatically ends the call once the door is released, allowing for the seamless reception of subsequent calls.

Set it up on the Intercom > Basic > Hang Up After Open Door interface.

  • Type: Specify the door unlock method. If this specific method is used to release the door during a call, the door phone will end the call when the preset hang-up time is reached.

  • Time Out: Specify the hang-up time limit. The door phone will automatically terminate the call when the specific time is reached after the door is opened.  

Two-way Video Call

The two-way video feature allows for visual connection with both callers and recipients via the door phone, providing a more interactive and secure conversation.

Set it up on the Intercom > Basic interface.

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  • Two-Way Video Enabled: Activate this feature to allow callers to see the called party's video stream during a video call. If both parties have this function enabled, they can view each other's video streams.

Video Transport Type

You can select the video transport type for SIP call preview on the Account > Advanced > Call interface. The setting does not apply to IP calls.

  • Video Transport Type: It is Send and Receive by default.

    • Inactive: Disable the function.

    • Send Only: The device sends the video stream to the other party.

    • Receive Only: The device only receives the video stream from the other party.

    • Send and Receive: The device can send and receive video streams to and from the other party.


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