Configure Sequence Call

When users initiate the sequence call on the door phone, target numbers will receive the call in order until it is answered. The feature can be applied in a scenario where the homeowner is unavailable to take the call, it can be forwarded to another family member.

Configure Local Sequence Call

S532, X912, R28, R27, R20 Series, E12, and DB01

We take R20K as an example.

1. Log into the device’s web interface with the username and password. The default is admin.

2. Navigate to the web Intercom > Basic > Manager Dial interface.

3. Select Sequence Call and set the timeout value. It determines the duration before calling the next number when the previous call is not answered.

4. Enter the target IP/SIP numbers.

5. Click Submit to save the configuration.

When visitors press the push button or manager button on the door phone, calls will be made in order.

S539, X916, X915, R29, E18, and E16

We take R29 as an example.

1. Log into the device’s web interface with the username and password. The default is admin.

2. Navigate to the Contacts > Contacts List interface.

3. Select the desired contact and assign it to the self-created group.

4. Select Firstly, Secondly, or Thirdly from Priority of Call. If Firstly is selected, the contact will be called prior to other contacts when a group call is made.

Note

See how to make a group call.

When users initiate the group call on the door phone, contacts in the group will be called in sequence.

Configure SmartPlus Cloud Sequence Call

When the door phone is added to the SmartPlus Cloud, the sequence call feature will be enabled automatically.

You can decide what the device will do when the call is refused and users can configure the call numbers on SmartPlus App.

Note

See how to add a device to the SmartPlus Cloud.

On the Door Phone’s Web Interface

You can decide whether the door phone will call the next number when the sequence call is refused.

1. Log into the device’s web interface with the username and password. The default is admin.

2. Navigate to the Intercom > Basic > Sequence Call interface. Select the desired option.

• Call Next: the device will continue to call the next number.

• Do Not Call Next: the device will stop calling.

On the SmartPlus App

Note

ONLY the users of master accounts in single-tenant projects can configure sequence call on SmartPlus App.

1. Tap Me > Settings > Call Settings > Contact Preference to enter the settings page.

2. Select Sequence Call and set the ring time. It determines the duration before calling the next number when the previous call is not answered.

3. Enter the target IP/SIP numbers.

4. Tap Submit to save the configuration.

After configuration, when visitors press the push button or manager button on the door phone, calls will be made in order.