Configure Call Transfer with PC Manager

The call transfer feature allows the SmartPlus App to receive calls from door phones when they do not have access to the Internet. This requires a connection to SmartPlus Cloud, which uses an indoor monitor to transfer calls.

When you need to set up the function for multiple apartments, you can use PC Manager, the Akuvox device configuration tool, to improve efficiency.

Note

• The call transfer feature applies to

  • All door phones

  • C313W V2 with version 213.30.10.60 or higher;

  • C313W V2-2 with version 212.30.13.25 or higher;

  • C313W V3 with version 313.30.12.6 or higher;

  • S562W with version 562.30.10.160 or higher;

  • S563W with the version 563.30.13.404 or higher.

• Please upgrade the devices to specific firmware versions before configuring the feature.

• Please contact Akuvox tech team for acquiring the latest PC Manager.

You can follow these steps to configure call transfer for tenants:

1. Import apartments and devices to the target communities in a batch with a template.

2. Use the PC Manager to update configurations for door phones and indoor monitors.

3. Set the devices in static IP mode and connect indoor monitors to Wi-Fi.

4. Configure the call transfer function on the SmartPlus Cloud platform.

After configuration, users can tap to open doors and receive calls on SmartPlus Apps.

Batch Import Apartments and Devices

Watch the video: [Installer]Add Apartments and Residents in a Batch to a Community

Configure Call Transfer with PC Manager

Watch the video: [Installer]Configure Call Transfer with PC Manager

You can download the template used in the video.

Note

• The PC manager version is 2.0.0.11.

• If your S562’s version or C313’s version is lower than 562.30.14.56 or 313.30.15.211, it does not support the relay type value “54” used in the template. Please use the second file, or upgrade the device to the latest version.

The door phones’ configuration templates may vary by model. You can download the templates as references.