Akuvox devices can record videos when users open doors, make calls, monitor, etc. The videos can be checked on the SmartPlus Cloud or the indoor monitor, helping single-family project end users, community residents, and property managers track what happened.
This requires devices to be connected to the SmartPlus Cloud.
Note
When the Video Storage subscription expires:
Existing video logs remain viewable until the log entry is deleted.
New logs generated after expiration will only include a snapshot image; no video will be recorded or stored.
Model Compatibility
Door Phone and Access Control
The following devices with specific firmware versions or higher support recording videos:
Model | Minimum Version | Model | Minimum Version |
|---|---|---|---|
X915 V2 | 2915.30.10.319 | R29 | 29.30.10.336 |
X912 | 912.30.11.119 | S539 | 539.30.10.306 |
X910 | 2910.30.10.240 | S538 | 538.30.10.705 |
E12 V2 | 312.30.10.228 | S532 | 532.30.10.256 |
R20 V5 | 320.30.11.27 | A05* | 205.30.11.4 |
R25 | 25.30.11.117 |
* A05 does not support the intercom feature; therefore, it does not support recording videos during calls.
Indoor Monitor
Model | Minimum Version | Model | Minimum Version |
|---|---|---|---|
S567 | 567.30.13.303 | X937 | 937.30.14.104 |
S563 | 563.30.13.404 | IT88 | 88.30.13.704 |
C316 | 316.30.13.302 | X933 | 933.30.13.702 |
C319 | 119.30.13.602 |
Watch the Video Guide
Prefer a visual walkthrough?
Watch: [Installer][PM]Set up Video Storage on SmartPlus Cloud
How Automatic Recording Works
The device will record 10-second videos automatically when:
users open doors;
users make or receive calls;
the device detects motion.
If the device model is X910, it will also record videos when package detection occurs.
Set up & Manage Video Storage by Role
Choose your role below for the full setup, recording, and log-checking steps.
For Installers
Enable Video Storage across single-family, community, and device-level configurations.
Enable for single-family users.
Enable for community — public devices.
Enable for community — private devices (per apartment).
Enable when editing a door phone/access control device directly.
Go to Installer Guide.
For Property Managers
Enable Video Storage via the Feature Plan panel, and check recorded videos.
Enable via Settings > Advanced Setting → Feature Plan table.
Enable when editing a door phone/access control device directly.
Configure storage time, device count, and audio recording.
Record videos manually via SmartPlus App.
Check video logs — SmartPlus App & SmartPlus Platform.
Go to Property Manager Guide.
For End Users
Select devices for video storage and check recorded videos.
Enable via SmartPlus App (Discover > Video Storage).
Privacy control — allow/restrict PM from viewing your apartment's videos.
Record videos manually via SmartPlus App.
Check video logs — SmartPlus App & Indoor Monitor.
Go to End User Guide.