Configure Video Recording and Storage

Akuvox devices can record videos when users open doors, make calls, monitor, etc. The videos can be checked on the SmartPlus Cloud or the indoor monitor, helping single-family project end users, community residents, and property managers track what happened.

This requires devices to be connected to the SmartPlus Cloud.

Note

When the Video Storage subscription expires:

• Existing video logs remain viewable until the log entry is deleted.

• New logs generated after expiration will only include a snapshot image; no video will be recorded or stored.

Model Compatibility

Door Phone and Access Control

The following devices with specific firmware versions or higher support recording videos:

* A05 does not support the intercom feature; therefore, it does not support recording videos during calls.

Indoor Monitor

Watch the Video Guide

Prefer a visual walkthrough?

Watch: [Installer][PM]Set up Video Storage on SmartPlus Cloud

How Automatic Recording Works

The device will record 10-second videos automatically when:

• users open doors;

• users make or receive calls;

• the device detects motion.

If the device model is X910, it will also record videos when package detection occurs.

Set up & Manage Video Storage by Role

Choose your role below for the full setup, recording, and log-checking steps.

For Installers

Enable Video Storage across single-family, community, and device-level configurations.

• Enable for single-family users.

• Enable for community — public devices.

• Enable for community — private devices (per apartment).

• Enable when editing a door phone/access control device directly.

Go to Installer Guide.

For Property Managers

Enable Video Storage via the Feature Plan panel, and check recorded videos.

• Enable via Settings > Advanced Setting → Feature Plan table.

• Enable when editing a door phone/access control device directly.

• Configure storage time, device count, and audio recording.

• Record videos manually via SmartPlus App.

• Check video logs — SmartPlus App & SmartPlus Platform.

Go to Property Manager Guide.

For End Users

Select devices for video storage and check recorded videos.

• Enable via SmartPlus App (Discover > Video Storage).

• Privacy control — allow/restrict PM from viewing your apartment's videos.

• Record videos manually via SmartPlus App.

• Check video logs — SmartPlus App & Indoor Monitor.

Go to End User Guide.