How to Capture Network Traces on Akuvox Intercoms

Network data going in and out of intercom devices can be captured by PCAP (Packet Capture). Akuvox has integrated the Packet Capture program into all devices for easy troubleshooting, we can also use the Wireshark tool to get a .pcap file. This article teaches you how to capture the data packet at a certain range using the following methods.

Note

• Download the Wireshark software.

• Make sure the network is connected.

• PCAP is applicable to all Akuvox intercom models.

Capture Data Packets Using PCAP on the Web Interface

1. Navigate to Upgrade > Diagnosis > PCAP/Upgrade > Advanced >PCAP.

2. Enter the specific port（1-65535）to filter the network data package going in and out of the device network adapter.

3. Click Start to start capturing the packet data or reproduce your issue. Click Stop to stop the capturing, then click Export to export the .pcap file.

4. Enable PCAP Auto Fresh Enabled if you want to restart capturing when the packet data package reaches 1MB. While the packet data captured previously would become obsolete.

Capture Data Packets Using Wireshark 

1. Make sure the devices and a PC are connected to one hub.

2. Select the PC network adopter for the data transmission with the device.

3. Filter packet data by entering the command "ip.addr ==IP address of device" in the filter dialog.