Register Credentials on a Device via the SmartPlus Cloud

Property Managers (PM) can register credentials — including RF Cards and Faces — directly on a supported device while adding or managing a resident in the cloud portal.

Instead of collecting a photo or card number from the resident, the PM selects a registration device from the cloud interface and directs the resident to present their card or face at that device. Once the device captures the credential, it is automatically uploaded to the cloud and distributed to all other devices associated with that resident.

This guide covers RF Card registration. Face registration follows the same workflow.

Before You Begin

• The registration device must be connected to the cloud and online.

• The resident must be physically present at the registration device during enrollment.

Compatible Model and Minimum Version

Configuration

1. Log in to the cloud platform with your property manager account.

2. Click Resident > New. To modify a current resident, click .

3. Complete all required fields in the Basic Info section.

4. Click Submit and Next. The system creates the account immediately at this point.

5. Click the Read Card icon or Enroll Face on Device. Take the card registration as an example.

6. In the device selection dialog, select the device to use as the registration terminal.

7. Click Start. The device will display a prompt and enter card-reading mode.

8. Notify the resident to go to the selected device and hold their card near the reader.

9. Wait for the device to read the card, confirm, and save the card code.

10. The card number is automatically uploaded to the cloud and populated in the form.

11. Click Submit to complete the resident profile.

Verification

• Confirm that the credential is populated in the user's profile after the user completes enrollment on the device.

• Have the user attempt to open a door with the registered credential at the door phone.

Troubleshooting