Apple Wallet Access allows you to use your iPhone or Apple Watch as a contactless credential to unlock authorized doors.
This guide explains how to enable Apple Wallet access in the SmartPlus App.
Note
Apple Wallet Access is unavailable in Mainland China, Nepal, and Vietnam.
It is a paid feature. Contact your property management to activate the subscription before you can set it up.
Before You Start
The SmartPlus App’s version should be 7.50.0003(Android)/7.50.3(iOS) or higher.
Configuration
Go to Me > Authorization.
Tap Apple Wallet Pass.
Tap Add to Apple Wallet.
Tap Add.
After adding successfully, the card will appear in your Apple Wallet.
Verification
Tap your iPhone or Apple Watch at a supported device reader to confirm the door opens.
Note
By default, Express Mode is turned on when the card is added, so you can hold your device near the reader and the door opens without unlocking your phone.
If Express Mode is turned off, you'll need to unlock your phone first before tapping the reader.
Troubleshooting
Issue | Possible Cause | Solution |
|---|---|---|
Cannot add the card in the app. | Feature not enabled or not yet paid. | Confirm the Apple Wallet option is enabled, and payment is completed on the account. |
Card still appears in Apple Wallet after being removed from the app. | Removing the card from the app does not sync the removal to Apple Wallet. | This is expected — once removed from the app, the card can no longer be used to open the door, even though it still appears in Wallet. |