Unlock TTLock Smart Lock

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The integration of the TTLock smart lock with SmartPlus enhances home security and access control. You can securely unlock the lock remotely using the SmartPlus App and various access methods.

Note

  • The SmartPlus App version should be 7.10.0008(Android)/7.10.9(iOS) or higher.

  • Support all lock models.

  • Currently, SmartPlus Ucloud(American Cloud) does not support the integration.

Support for Lion Head Locks

Lion Head smart locks are supported through the existing TTLock integration. When adding or configuring a Lion Head lock, please select TTLock as the lock brand.  

Add the Lock

  1. Tap Me > Device Management > Third-party Devices.

  2. Tap _scroll_external/attachments/image2022-8-12_11-41-40-45d6b29d35c954542515f3505033a0be98148f6c5538d65dd3f6283b8e343c07.png in the upper right corner.

  1. Scroll to the bottom and select TTLock.

  2. Enter the username and password of your TTLock account. Please note that ONLY a family master account can bind the TTLock account.

  1. Tap Login, and the lock(s) under the account will display.

Set up the Lock

After adding the lock, it will be displayed on the homepage of the SmartPlus App and the Third Party Devices list.

  1. Tap Me > Device Management > Third Party Devices > TTLock > [The Lock Name].

  2. You can:

  • change the lock name with 50 characters at a maximum;

  • link it to a relay of a door phone;

  • remove all locks by tapping Unbind TT Account.

Note

  • Whether the lock is linked to relays determines how the lock is unlocked.

  • See the Unlock the Lock section for details.

Unlock the Lock

The Lock Is not Linked

When the lock is not linked to a relay, it will display on the homepage.

You can directly tap Unlock to open it.

The Lock is Linked

When the lock is linked to the relay(s) of a door phone, the lock will be unlocked with the relay trigger, and it will not display on the homepage of the SmartPlus App.

Note

You can ONLY link the lock to relays of the door phone that is installed at your apartment door if you are a community resident.

Unlock on the SmartPlus Homepage

You can tap _scroll_external/attachments/image2022-8-12_15-22-37-58ef6892a7af45b19faae4e1325f1cdcf345b065c58eff29a4a0514a8e24882f.png to open the door phone’s relay. At the same time, the lock is unlocked.

Unlock on the Calling and Monitoring Page

Tap Unlock on the Calling and Monitoring page to unlock the lock.

Unlock by the Door Phone Supported Methods

You can use the device-supported access methods for unlocking.

Please click the following links to view how to set up specific access methods:

Note

  • The access methods supported by the device vary by model. For example, some models do not support opening doors via Bluetooth.

  • If you want to learn what access methods are supported by your device, please contact your service provider.