Issue Temp Keys to Visitors and Couriers

  • Updated on Jul 28, 2025
  • Published on Feb 19, 2024
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Through the SmartPlus App or SmartPlus Cloud platform, property managers and end users can issue temporary keys to visitors and couriers for door opening. The time-limited temp keys can enhance access security.

Note

The temp key for couriers is a PIN code and for visitors contains a QR code.

The following device models support opening the door via scanning a QR code.

  • S539, X916, X915, X912, R29, E18, E16, and A05.

For End Users

You can create temp keys for couriers and visitors via the SmartPlus App.

To Couriers

  1. Tap Temp Key on the home page or tap Me > Authorization > Temp Keys.

  2. Tap +Delivery Temp Key, and the temp key will be generated automatically.

  3. Users can copy and share the key with the courier.

After sharing, the courier can open the door by entering the PIN code on the door phone.

To Visitors

  1. Tap Temp Key on the home page or tap Me > Authorization > Temp Keys.

  2. Tap +Temp Key to enter the settings page.

  3. Enter the visitor's name and customize the ID number.

  4. Select the Repeat Mode from Never, Daily, or Weekly, which determines how often the visitor can use the key.

  5. Select the number of Each Door Counts that determines how many times the visitor can open doors using the temp key on the selected door phone(s).

Note

Configure this option ONLY when the Never mode is applied.

  1. Select the door(s) the visitor can open.

  2. Choose the floor(s) accessible to the visitor. This option is only available for community users' accounts and works with the Akuvox lift control system.

    • Follow My Access: It means the visitor has the same accessible floor permission as you.

    • Choose Floor: Select specific floors and buildings from available choices.

Note

SmartPlus App with the version 7.15.0002(Android)/7.15.3(iOS) or higher support selecting accessible buildings and floors.

  1. Configure the time range when the visitor can open doors.

  1. Click Submit and tap Share Key to share the key through the desired method.

For Property Managers

To Couriers

Property managers can issue temp keys to couriers via the SmartPlus Cloud platform.

  1. Log in to the SmartPlus platform with the property manager account.

  2. Click Visitor & Staff > Delivery Auth and then New in the upper right corner.

  3. Enter the courier's name.

  4. Enter the PIN code and/or RF card code.

  5. Select the floor number that the courier can access.

  6. Select the access group that defines when the courier can use the key..

  1. Click Submit to save the configuration.

After the temp key is created, it will also display on the SmartPlus App Temp Key page.

For convenience, you can check and share the key via the SmartPlus App.

To Visitors

You can issue temp keys to visitors via both the SmartPlus App and SmartPlus Cloud platform.

On the SmartPlus Platform

  1. Log in to the SmartPlus platform with your account.

  2. Click Visitor & Staff and then New in the upper right corner.

  3. Select the building and apartment.

  4. Enter the visitor's name and customize the ID number.

  5. Select the Repeat Mode that determines how often the visitor can use the key.

  6. Select the number of Validity Times Per Device that determines how many times the visitor can open doors using the temp key on the selected door phone(s).

Note

Configure this option ONLY when the Never mode is applied.

  1. In the Delivery Method field, property managers can enter the visitor's email address to receive the temp key or later share it through the desired method.

  1. Click Submit to save the configuration.

On the SmartPlus App

  1. Tap Temp Key on the home page or tap Me > Authorization > Temp Keys.

  2. Tap the add icon in the upper-right corner.

  3. Select the building and apartment.

  4. Enter the visitor's name.

  5. In the Delivery Method field, property managers can enter the visitor's email address to receive the temp key or later share it through the desired method.

  6. Customize the ID number.

  7. Select the Repeat Mode from Never, Daily, or Weekly, which determines how often the visitor can use the key.

  8. Select the number of Each Door Counts that determines how many times the visitor can open doors using the temp key on the selected door phone(s).

Note

Configure this option ONLY when the Never mode is applied.

  1. Select the door(s) the visitor can open.

  2. Configure the time range when the visitor can open doors.

  1. Click Submit and tap Share Key to share the key through the desired method.