Enable Apple Wallet Access for Residents in Community Projects

Apple Wallet Access allows users to use their iPhone or Apple Watch as a contactless credential to unlock authorized doors.

This guide explains how to enable Apple Wallet access for users from the property manager SmartPlus Cloud portal.

Note

• Apple Wallet Access is unavailable in Mainland China, Nepal, and Vietnam.

• It is a paid feature. Activate the subscription before users can add their access credentials to Apple Wallet. If you cannot pay for this feature, contact your installer for activation.

Model Compatibility

• Supported SmartPlus App version: 7.50.0003(Android)/7.50.3(iOS) or later.

• Supported OS Versions: iPhone: iOS 17 or later; Apple Watch: watchOS 8.0 or later.

The following models with specific versions or higher support Apple Wallet Access.

Note

• R20 firmware version 320.30.12.104 does not support this feature.

• For A095, Apple Wallet Access is supported through an external reader connected via the Wiegand or OSDP interface. A095 processes the credential information received from the connected reader for access verification.

Configuration

1. Log in to the cloud portal with your PM account.

2. Go to Resident.

3. Click New to add a new resident. To modify a current resident, click .

4. Complete all required fields in the Basic Info section.

5. Click Submit and Next. The system creates the account immediately at this point.

6. Enable Apple Wallet access.

7. Select access group(s).

8. Click Submit.

After the feature is activated, the expiration time will display. If not, it will display Unsubscribed.

View Apple Wallet Access Records

1. Navigate to Logs > Door Logs.

2. Apply the filter for action type Apple Wallet.

3. Review the listed events.

Troubleshooting