Set up the Muster Report on the Smart Access Cloud

The Muster Report is used during emergency situations (such as fire alarms or evacuations) to quickly identify who is safe and who may still be inside the building.

It works by:

• Tracking who entered the building.

• Recording who checked in at the assembly point.

• Automatically identifying missing personnel.

Installers, project managers, and administrators have permission to set this feature up.

Compatible models and versions(or higher):

Model	Version	Model	Version
R29	29.30.10.404	X910	2910.30.11.28
R28V2	228.30.10.231	X912	912.30.11.107
R25	25.30.10.117	X915V2	2915.30.10.420
R20	320.30.11.30	E16 V2	216.30.10.208
A08	108.30.11.8	A01/A02	101.30.10.206
A03	103.30.10.204	A094	92.30.10.205
A095	95.30.10.110	S539	S539.30.10.507

Scenario

During an emergency evacuation:

1. Personnel exits the building.

2. They gather at a designated assembly point.

3. They check in using access credentials.

4. Security verifies who is safe and who is missing.

The Muster Report automates this process.

How the Muster Report Works

The Muster Report is based on two key elements:

Perimeter Doors → Define who is inside the building or within an area

Muster Readers → Define who is safe after evacuation

The logic is:

• A person enters through a perimeter door → counted as inside

• During evacuation, the person checks in on a muster reader → marked Safe

• If the person does NOT check in → marked Missing

This allows administrators to quickly identify who may still be inside.

Set up Muster Report

1. Click Report > Muster Report > Muster Report Setting.

2. Set up the following settings.

• Perimeter Door Group: This defines which doors are used to determine whether a person is within the area.

  • You can select up to 20 doors.

  • Options include all available doors within the project.

  • When a person enters through one of these doors using card access or other entry methods but does not exit, they are considered to be still inside the area. Such individuals will be accounted for during the muster check.

• Muster Readers: Serve as designated assembly points where personnel check in with their credentials, such as swiping cards. You can select up to 5 devices.

• Reset the report daily at: If enabled, the system clears the report automatically at the specified time each day.

• Remove user from report after being inactive for: If enabled, users who have not used access control for a specified time will be automatically removed. This is used to prevent inactive users from appearing in reports.

• Generate Muster Report When an Emergency Alarm Occurs: Enabled by default. When the emergency alarm happens, the system will generate reports automatically for all companies.

3. Submit the setting.

Generate Reports

After setting up the muster report, click Generate Report and select companies if it is a multi-company project.

View Reports

After muster reports are generated, you can

• click to view the report details.

• click to remove it.

• click Reset to set all personnel’s status to missing and to stop updating the previous reports.

See the description of each item on the Info interface in the chart below.

FAQs

Why is a user shown as Missing?

Possible causes:

• User did not check in.

• User is already outside but did not swipe.

• Reader misconfiguration.

• User inactive.

Why is a user not included in the report?

Possible reasons:

• Door not selected as perimeter door.

• User inactive.

• User never entered.

Can multiple muster readers be used?

Yes.

• Maximum: 5 devices.

• Recommended for: Large sites.

Can reports be generated without an alarm?

Yes.

Manual generation supported.