Set up Emergency Action

Updated
  • Updated on Feb 11, 2026
  • Published on Jan 21, 2025
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The emergency action feature automatically opens all doors when an emergency alarm is triggered by any door phone, ensuring quick evacuation. You can also manually open or close all doors on the SmartPlus Cloud platform.

When the emergency action is triggered, indoor monitors can notify residents by sounding an alarm, and SmartPlus Apps can also receive notifications.

Note

The following models with specific firmware versions or higher support emergency unlock:

S539: 539.30.1.105

S532: 532.30.10.117

X915 V1 : 915.30.1.518

X915 V2: 2915.30.10.8

X916: 916.30.10.116

X912: 912.30.10.108

R29: 29.30.3.214

R27 V2: 227.30.10.203

R20 V5.0: 320.30.10.125

E16 V2: 216.30.0.67

E18: 18.30.10.236

E12 V2: 312.30.11.18

A094/A092: 92.30.10.17

A08: 108.30.1.17

A01/A02: 101.30.10.108

A03: 103.30.10.111

EC33: 33.30.1.2

R25: 25.30.10.117

A05: 205.30.10.119

X910: 2910.30.11.28

E16 V2: 216.30.10.208

R28V2: 228.30.10.218

S535: 535.30.10.233

A095: 95.30.10.110

The following indoor monitors support sounding an alarm of emergency unlock:

  • C313 V2.0: 212.30.13.25

  • C313 V3.0: 313.30.14.9

  • C316: 316.30.13.302

  • S562: 562.30.14.204

  • S563: 563.30.13.404

  • S565: 565.30.10.210

  • S567: 567.30.13.305

  • X937: 937.30.14.209

  • X933: 933.30.14.403

  • IT88: 88.30.14.603

The SmartPlus App with version 6.81.0.3(Android)/6.81.3.(iOS) or higher supports receiving notifications.

Set up Emergency Action

  1. Log in to the SmartPlus Cloud platform with a property manager account.

  2. Click Settings on the left column.

  3. Select automatic door unlock or manual unlock.

  • Select On to open doors automatically when an emergency occurs.

  • Select Off to open doors manually on the SmartPlus web portal. You can click Unlock/Lock near the top of any interface to open or close doors manually.

  1. Set the Emergency Door Group. You can select All Doors or specific doors to open during an emergency.

  2. Enable Send Emergency Notifications to Users When Lock/Unlock Emergency Door Group when indoor monitors support sounding an alarm when an emergency unlock happens.

  1. Click Submit.

Set up Door Phones

Take the door phone R20A V5.0 as an example.

  1. Use the device IP to log into its web interface. The initial username and password are admin.

  2. Click System > Security. Check the input(s) that are connected to the alarm sensor.

  1. Click Submit.

  2. Make sure the input is enabled on the Access Control > Input interface.

After configuration, doors in the emergency door group will be opened when the alarm sensor is triggered.

The indoor monitor will display a prompt and sound an alarm for 30 seconds.

Unlock/Lock Manually

You can also open or close doors manually by clicking Unlock/Lock.

  • Emergency Door Group: Open/close doors in the emergency door group.

  • Select Doors: Open/close specific doors.

A pop-up window will inform you whether the doors are opened successfully.