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      Call Settings
      • 10 Mar 2025
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      Call Settings

      • Updated on 10 Mar 2025
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      Do Not Disturb

      The Do Not Disturb(DND) feature prevents unwanted incoming SIP calls, ensuring uninterrupted focus. It also allows you to set a code to be sent to the SIP server when rejecting a call.

      To set it up, go to the Intercom > Call Feature > DND interface.

      Call Auto-answer

      Auto-answer feature allows the device to automatically pick up incoming calls without any manual intervention. You can also customize this feature by setting the time duration for auto-answering and choosing the communication mode between audio and video.

      To enable the call auto-answer feature, go to the Account > Advanced > Call interface.

      To set it up, go to the Intercom > Call Feature > Auto Answer interface.

      • Auto Answer Delay: Set the time interval for the call to be automatically picked up after ringing. For example, if you set the delay time to 5 seconds, the door phone will answer the call automatically after 5 seconds.

      • Mode: Determine whether to auto-answer the call as a video or audio call.

      Group Call

      This feature allows users to call a group of contacts by a single press. The device supports local and SmartPlus-featured group calls. To learn about the detailed configuration, please click here.

      To set it up, go to the Intercom > Basic interface. For R20B, you can set up local group call numbers for each push button.

      • Call Type: Select Group Call.

      • Group Call Number(Local): Enter the target numbers.

      • When Refused:

        • End All Calls: The device will stop calling.

        • End This Call Only: The device will continue to call the next number.

      Sequence Call

      Sequence Call is a feature that allows you to dial a group of numbers in a predefined order until one of them answers. This feature is supported by Akuvox SmartPlus, which provides a set of sequence call numbers for the application. Please click here for the detailed configuration.

      You can also set up the local sequence call numbers on the Intercom > Basic interface. For R20B, you can set up local sequence call numbers for each push button.

      • Call Type: Select Sequence Call.

      • Call Timeout(Sec): Determine the duration before calling the next number when the previous call is not answered.

      • Sequence Call Number(Local): Enter the target numbers.

      Speed Dial

      For R20B, you can set up the speed dial function, which allows users to make speedy group calls by pressing the pre-configured push button.

      Set it up on the Intercom > Basic interface. Enter the target numbers in the desired push button box.

      Speed Dial on Expansion Module

      R20B supports connecting with an extension unit, allowing you to set up more speed dial numbers. Users can press the key on the unit to call.

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      Set it up on the Device > Extension Unit interface.

      • Locate Module: When clicking it, the key light will flash three times at 500ms intervals.

      • Label: The key name, usually the callee's name.

      • Local Number: The called device's IP/SIP number.

      • Auto-Discovery Number: When the device is used in the Self-Organizing Network Solution, the number of other intercom devices in the solution will display.

      Note

      ONLY the device with firmware version 320.30.10.116 or higher support this feature.

      Call Hang up by Pressing the Push Button

      You can enable or disable pressing the push button to hang up a call on the Intercom > Basic > Push to Hang Up interface.

      Multicast

      Multicast is a one-to-many communication within a range. The door phone can act as a listener and receive audio from the broadcasting source.

      To set it up, go to the Intercom > Multicast interface.

      • Paging Barge: Determine how many multicast groups have higher priority than SIP calls. If disabled, SIP calls will have higher priority.

      • Paging Priority: Decide whether to make multicast in order of priority.

      • Listening Address:  Enter the IP address. The listen address should be the same as the multicast address. The listening port and the multicast port cannot be the same for each IP address. Multicast IP address is from 224.0.0.0 to 239.255.255.255.

      Note

      Please contact Akuvox tech team for a valid multicast address.

      • Label: Name the multicast group.

      Maximum Dial Duration

      Maximum Dial Duration is the time limit for incoming- and/or outgoing calls on the door phone. If configured, the door phone will automatically terminate the call if no one answers the call within the preset time, whether it is incoming or outgoing.

      To set it up, go to the Intercom > Call Feature > Max Dial Time interface.

      • Max SIP/IP Dial In Time: Specify the maximum duration of an incoming call. The door phone will automatically end the incoming call if it is not answered within the preset time.

      • Max SIP/IP Dial Out Time: Specify the maximum duration of an outgoing call. The door phone will automatically end the call it dialed out if there is no answer from the recipient within the preset time.

      Note

      The max dial time is affected by the SIP server’s max dial time when users make SIP calls. The max call time should not exceed the dial duration of SIP server.

      Maximum Call Duration

      The door phone allows you to set up the call time duration in receiving the call from the calling device as the caller side might forget to hang up the intercom device. When the call time duration is reached, the door phone will terminate the call automatically.

      To set it up, go to the Intercom > Call Feature > Max Call Time interface.

      Note

      The max call time is affected by the SIP server’s max call time when users make SIP calls. The max call time should not exceed the call duration of SIP server.

      Web Call

      The web call feature allows for making calls via the device’s web interface, commonly used for remote call testing purposes.

      Make a web call on Intercom > Basic > Web Call interface.

      • Web Call (Ready): Enter the target IP/SIP number and select the account to dial out.

      Hang up After Open Door

      This feature automatically ends the call once the door is released, allowing for the seamless reception of subsequent calls.

      To set it up, go to the Intercom > Call Feature > Hang Up After Opening Door interface.

      • Type: Specify the door-opening method. If this specific method is used to release the door during a call, the door phone will end the call when the preset hang-up time is reached.

      • Time Out: Specify the hang-up time limit. The door phone will automatically terminate the call when the specific time is reached after the door is opened.

      Actions Triggered by Calling

      You can set up actions triggered when the device is making a call on the Intercom > Basic > Call Event interface.

      • Action To Execute:

        • FTP: Send a screenshot to the preconfigured FTP server.

        • Email: Send a screenshot to the preconfigured Email address.

        • HTTP: When triggered, the HTTP message can be captured and displayed in the corresponding packets. To utilize this feature, enable the HTTP server and enter the message content in the designated box below.

      • HTTP URL: Enter the HTTP message if selecting HTTP as the action to execute. The format is http://HTTP server’s IP/Message content.

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