Check Device Firmware Version and MAC Address
- 26 Nov 2024
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Check Device Firmware Version and MAC Address
- Updated on 26 Nov 2024
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On the Web Interface
All Akuvox intercom devices’ firmware versions and MAC addresses can be checked on the web interface.
Take R20A as an example.
Use the device IP to log into its web interface. The initial username and password are both admin.
Navigate to the Status > Basic > Product Information interface.
(1).png "Status(1)(1).png")
On the Device
Door Phones
The following door phones support checking firmware versions and MAC addresses on the Information screen.
The routes vary by model.
Model | Process |
|---|---|
S539/X915/X916/R29 |
|
R27/R28/S532 |
|
E16/E18 |
|
X912 |
|
Indoor Monitors
All indoor monitors support checking firmware versions and MAC addresses on the System Info screen.
Take S567 as an example.
Tap 
on the home screen and check the information on the System Info screen.
(1).png "system info(1)(1).png")
On the SmartPlus Cloud Platform
When the device is added to the SmartPlus Cloud platform, installers and property managers can check the device’s information on the platform.
Installers
For the Single-tenant Projects
Log into the SmartPlus Cloud platform with an installer account.
Navigate to the Single-family House site and click
of the target user.
of the target user.
Click
of the desired device to check the device’s MAC and firmware version.
of the desired device to check the device’s MAC and firmware version..png "device info(1).png")
For the Community Projects
Log into the SmartPlus Cloud platform with an installer account.
Click
of the target community on the Sites module.Search for or locate the device based on where it is installed.
Click
of the target device to view its MAC and firmware version.
of the target community on the Sites module.
of the target device to view its MAC and firmware version.
(1).png "device info(1)(1).png")
Property Managers
Log into the SmartPlus Cloud platform with the property manager account.
Click Devices to see the device’s MAC address.
Click
of the desired device to check the firmware version.
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