Factory Reset Intercom Devices

When the device is connected to the SmartPlus Cloud, you can reset it directly on the management portal.

Note

The following device models with specific firmware versions or higher support resetting from the Cloud:

• S539: 539.30.10.109

• S532: 532.30.10.117

• X916: 916.30.10.116

• X915 V1: 915.30.10.110

• X915 V2: 2915.30.10.106

• X912: 912.30.11.29

• E12 V2.0: 312.30.10.102

• R29: 29.30.10.103

• R28 V2: 228.30.10.135

• R20 V5.0: 320.30.10.223

• A01/A02: 101.30.10.108

• A03: 103.30.10.111

• A05 V2.0: 205.30.10.104

• A08: 108.30.1.16

• A094: 92.30.10.112

For Installers

Take a community project as an example.

1. Log into the Akuvox Cloud platform with an installer account.

2. Clickof the target community on the Sites module.

3. Click Intercom Devices and search for the device by its MAC, device name, SIP number, or owner’s name.

4. Click of the target device.

5. Click Settings and click Reset.

For Property Managers

1. Log into the Akuvox Cloud platform with a property manager account.

2. Click Devices and search for the target device.

3. Click  of the target device.

4. Click Settings and click Reset.