Akuvox V7.3.1 SmartPlus Sub-distributor Guide

Update Time: Nov. 2025

This manual is intended for the sub-distributors who need to properly manage the installers, residents, devices, and remote maintenance on the SmartPlus platform version 7.3.1.

For more information, please visit http://www.akuvox.com/ or consult our technical support.

System Overview

Akuvox SmartPlus is a cloud-based platform on which sub-distributors can conduct integrated management of installers, users, devices, remote maintenance, SmartPlus service subscriptions, etc.

Sub-distributors using this platform will be able to:

Add, delete, search, and check the installer account.
Manage the community, commercial, and personal devices by searching and checking the devices’ information.
Check and delete third-party devices.
Subscribe to the Akuvox SmartPlus Service for the residents.
Check SmartPlus service transactions.
Leave your contact to the customers.

Login

1. Open the web browser to enter the address (URL) of the SmartPlus server located in your area, and press Enter.

2. Enter your username and password.

3. Click Login.

Note
Google Chrome Browser is recommended.
You can click on Log out in the upper right corner to exit the system.

Email Confirmation

You are required to enter an email address when you log into the SmartPlus platform for the first time.

The email address is used to reset your SmartPlus Cloud login password when you forget it and to receive notifications from Akuvox.

You can change the email address and turn off the notification push on the Setting > Notification interface.

Note
Click here to view how to reset the SmartPlus login password via the email address.

SmartPlus Main Interface

Akuvox SmartPlus's main interface has eight modules that allow you to manage tenants, commercial staff and personnel, devices, and so on. Moreover, you can make subscriptions for the end users of the Akuvox SmartPlus service and check the service transactions.

Module Description

No.	Module Name	Description
1	Project Device	Allows you to manage the devices in community scenarios and commercial scenarios. Moreover, it allows you to conduct remote maintenance on the devices.
2	Personal Device	Allows you to check and delete the single-tenant devices. Moreover, it allows you to conduct remote maintenance on the devices.
3	Third-Party Device	Allows you to check and delete the third-party devices added by installers. Currently, installers can only add third-party cameras.
4	User	Allows you to manage the installers and check end-user information.
5	Firmware	Allows you to check the device firmware available for updates.
6	Subscriptions	Allows you to pay for the SmartPlus service activation and renewal, and pay for the extra family member account.
7	Payments	Allows you to check for information related to transactions made and ongoing transactions.
8	Setting	Allows you to set up your customer service contacts.

System Notification

Akuvox will send you notifications of the SmartPlus Cloud update. You can click the notification icon in the upper-right corner to check the messages.

Or, click System Notification on the left column.

Device Management

You can manage the devices for single tenants, multi-tenants, as well as devices deployed in the commercial scenario by adding device MAC, checking device information, and deleting the device(s).

Project Device Management

The Project Device module provides remote maintenance for the community and commercial devices.

Check/Delete Project Devices

1. Select Community for the community devices or Commercial for the commercial devices.

Search and check the community devices by MAC, SIP, Community Manager, and Community.
Search and check the commercial devices by MAC, Commercial, SIP, and Commercial Manager.

2. Click to check the device information and click to delete the device.

Note
The akubela Hypanel Ultra(PH81-POE-ST) can be added to the cloud by installers to achieve smart home devices control on the SmartPlus App. If it is the device, you can clickto view the Zigbee devices connected to it.

Remote Maintenance for Project Devices

You can provide end users with remote maintenance in terms of device data transmission type configuration, device reboot, device web interface remote control, device auto-provisioning(AutoP), etc.

1. Select Community or Commercial.

2. Click and then Settings of the device for remote maintenance.

3. Reboot, reset, or remotely log into the device web interface via Remote Control.

4. Enter the commands for the AutoP, then click on Submit.

5. Click on One-Time AutoP and enter the command if you want the Autop command(s) to be implemented one time.

Note
Duplicate commands will not be retained.
One-time AutoP allows you to carry out the Autop command(s) only one time with no repetition.

Batch AutoP for Project Devices

AutoP allows you to configure the devices remotely. You can synchronize the selected configuration command to the targeted devices in your community via auto-provision. You have two AutoP options: Regular AutoP or One-Time AutoP.

To conduct AutoP for the devices:

1. Select Community or Commercial.

2. Click AutoP on the right.

3. Select the AutoP type.

Regular AutoP: The configuration will always be valid.
One-Time AutoP: The configuration will be valid for one time.

4. Enter the AutoP command.

5. Search for and select the devices to perform the AutoP, then click Submit.

You can synchronize the commands to 500 devices at a time.

Note
Duplicate commands will not be retained.
One-time AutoP commands will not be valid once you reset the device(s) either for factory reset or configuration reset.

Personal Device Management

The Personal Device module provides remote maintenance for single-family house project devices.

Check/Delete Personal Device

1. Search and check the device by MAC, Device Name, Single-tenant Manager, and SIP.

2. Click to check the device information and click to delete the device.

Note
The akubela Hypanel Ultra(PH81-POE-ST) can be added to the cloud by installers to achieve smart home devices control on the SmartPlus App. If it is the device, you can clickto view the Zigbee devices connected to it.

Remote Maintenance for Personal Devices

You can provide residents with remote maintenance in terms of device data transmission type configuration, device reboot, device web interface remote control, device provisioning, etc.

1. Click and then Settings of the desired device.

2. Reboot, reset, or remotely log into the device web interface via Remote Control.

3. Enter the commands for the AutoP, then click on Submit.

4. Click on One-Time AutoP and enter the command if you want the Autop command(s) to be implemented one time.

Note
Duplicate commands will not be retained.
One-time AutoP commands will not be valid once you reset the device(s) either for factory reset or configuration reset.

Batch AutoP for Personal Devices

AutoP allows you to configure the devices remotely. You can synchronize the selected configuration commands to the targeted personal devices via AutoP. You have two AutoP options: Regular AutoP or One-Time AutoP.

To conduct AutoP for the devices:

1. Click AutoP of the desired device.

2. Select the Autop type.

Regular AutoP: The configuration will always be valid.
One-Time AutoP: The configuration will be valid for one time.

3. Enter the AutoP command.

4. Search for and select the devices to perform the AutoP, then click Submit.

You can synchronize the commands to 500 devices at a time.

Note
Duplicate commands will not be retained.
One-time AutoP commands will not be valid once you reset the device(s) either for factory reset or configuration reset.

Check akubela Smart Locks

You can check and delete the akubela smart locks(SL20, SL21, and SL50) added by end users.

1. Click Project Device or Personal Device on the left column.

2. Click Smart Locks.

3. Click to view the lock information and click to delete it.

Generate One-Time Password for Intercom Devices

The one-time password is used to reset the intercom devices' web passwords.

Note
Click here to view the detailed guide on setting devices' web passwords via one-time password.

1. Click One-time Password on the Project Device or Personal Device module.

2. Paste the verification code generated on the device's login interface.

3. Click Generate, and the One-time Password will display. Then, you can use the password or send it to an installer to log in to the device's web interface and set a new web password.

Third-Party Device Management

The Third-Party Device module allows you to check and delete third-party devices added by installers or end users.

Note
Currently, ONLY SmartPlus Ucloud(American Cloud) supports Dormakaba lock integration.

1. Click Project or Personal and search by

Device Name, Project, or Project Manager for the project device;
Device Name, Owner, or Single-tenant Manager for the personal device.

2. Click Camera, NVR, or select the lock brand to check the added device's information.

3. Click to delete the device.

User Management

The User module allows you to manage the installer account and check the end user information.

Installer Account Management

Add Installer Account

1. Click User > Installer > New.

2. Set up the installer account.

Setting Description:

Field	Description
Account	Fill in the installer’s account name.
Email	Fill in the installer’s email address.
Business Type	Select the Intercom type or Smart Home service type. Intercom: Select Intercom for the smart intercom service only. Smart Home: Select Smart Home for both smart intercom and smart home service.
Company	Fill in the installer’s company name.
Phone	Fill in the installer’s phone number.
Time Zone	Select the specific time zone, which will become the default time zone for the devices of the project created under the installer account.
Language	Select the language of the Email that will be sent to the installer when the installer account is created.
Pay by Installer	ONLY when the main distributor grants you permission to pay can you set up the payment permission for installers. No Permission: Installers cannot pay for SmartPlus services. Stripe/PayPal/Coupon: Installers can pay for services and see the Subscription and Payments modules on the installer SmartPlus Cloud portal. Credit(Supported for commercial projects created after June 1, 2025): Installers can pay with Credit.
Connect Type	Select the device data transmission type. Leave it default if there is no specific requirement or use a specific type according to the suggestions from the Akuvox technical team.
RTP Confusion	Switch on the RTP confusion to prevent RTP transmission from being blocked in certain countries or regions where RTP transmission is banned. Note: RTP Confusion is switched off by default.
RTSPS	Set whether to use RTSPS to control the media stream between servers and clients.
Get Access Without Password	This feature enables you to access the installer's web portal without a password when your installer needs your support or assistance. By default, this feature is turned off. Your installer must enable this function before you can log in to their account. Once the function is enabled, you will see a lock icon in the Action column, which you can click to be redirected to their accounts.
Email Two-Factor Authorization for Login	If enabled, when installers log into the SmartPlus Cloud platform, they need to fill in a verification code.

Check/Edit/Delete Installer Account

After the installer accounts are created, you can check, edit, and delete the installer accounts.

1. Click Installer and search for the desired installer by Account or Email.

2. Click to add MAC addresses for the installer’s single-family users. You can import the device MAC addresses using the template or add them one by one.

3. Click to edit the installer information and reset the account password.

4. Click to delete the installer.

Access Installer Account

You can access the installer account without a password to help installers with management and deployment, but you will need to be authorized by the installers first before you can log in to their account from your web portal. Installers can grant or revoke the permission whenever they want.

1. Click Installer and search for the desired installer by Account or Email.

2. Click to access the installer account.

End User Account Management

End-user account management involves searching and checking the end users’ accounts.

Search/Check End User Account

Click Single-Family User, Community User, or Commercial User and search for the desired user.

Search for the residential user by Account Type and account information.
Search for the commercial user by Account Type and account information.

Parameter Description(Single-Family and Community User)

Column Name	Description
Account Type	Search the user by All, Family Master, or Family Member.
Search Type	Search the user by SIP, Name, Email, Mobile Number, Installer, and Family Master.
Name	Displays the user’s name.
SIP	Displays the user’s SIP number.
Email	Displays the user’s Email address.
Mobile Number	Displays the user’s mobile phone number.
Installer	Displays the name of the installer(s) managing the end user.
Community	Displays the user’s community name.
Family Master	Displays the name of the family master(s).
Address	Displays the address of the end user(s).
Phone	Displays the landline number of the end user(s).
Active	Displays the account status.
Premium Plan	Displays whether the premium plan for villa users is on or off.
Created Time	Displays when the account is created.
Expiration Time(App)	Displays when the community user account will expire.
Expiration Time(Premium)	Displays when the premium plan of the villa user will expire.
Action	For checking the account details.

Parameter Description(Commercial User)

Column Name	Description
Search Type	Search the user by SIP number, Name, Email, Mobile Number, Installer, or Commercial name.
Name	Displays the user’s name.
SIP	Displays the user’s SIP number.
Email	Displays the user’s Email address.
Mobile Number	Displays the user’s mobile phone number.
Installer	Displays the name of the installer(s).
Site	Displays the user’s commercial project name.
Phone	Displays the landline number of the end user(s).
Active	Displays the status of the user account.
Created Time	Displays when the account is created.
Expiration Time(App)	Displays when the commercial user account will expire.
Action	For checking the account details.

Check Firmware List

The Firmware module allows you to check the latest firmware that is available for your installers.

Firmware List Description

Heading	Description
Version	Displays the firmware version number.
Model	Displays the device model.
Change Log	Generally displays remarks on the version.
Created Time	Displays when the firmware was uploaded.
Action	Click to check the detailed firmware information.

Subscription

You can pay for the service activation and renewal for the single tenant users, multi-tenant users, and commercial users under a specific installer. Moreover, you can pay for an extra family member account, the property manager SmartPlus app, third-party lock, and video storage services.

Note
Your distributor should enable the payment feature before you can pay for end user service.

Quotation Generator

The quotation generator helps you calculate the one-time and monthly fees of specific projects.

1. Click the Calculator icon in the upper right corner.

2. Select the project type and installer.

3. Select item numbers. See the item description in the chart below.

4. Click Calculate to generate the fee.

Item Description:

Community Project
Indoor Monitor & Landline Service	Select the number of apartments that have or have not enabled these two features. With Indoor Monitor feature requires an apartment to have at least one indoor monitor installed. With Landline Service feature enables communication between telephones/mobile phones and intercom devices.
Number of Property Manager App(With Landline Service)	The SmartPlus App accounts for property managers with landline service enabled.
Number of Property Manager App(Without Landline Service)	The SmartPlus App accounts for property managers with landline service disabled.
Feature Plan	Choose Basic or Premium feature plan.
Number of Additional Apps	The SmartPlus app accounts for family members. It is 0 by default.
Video Storage for Public Devices	If enabled, choose the number of public devices that can record videos and the video storage time.
Video Storage for Apartment Devices	If enabled, choose the number of apartments that have 1, 2, 3, or unlimited devices that turn on video recording.
Third-party Devices	Select the number of third-party locks used in the project.

Commercial Project
Number of Doors	2 by default.
Number of Apps without Intercom Feature for Personnel	Choose the number of SmartPlus App accounts used by personnel without the intercom feature.
Number of Apps with Intercom Feature for Personnel	Choose the number of SmartPlus App accounts used by personnel.
Number of Personnel with Landline Service	Choose the number of personnel who use the landline service.
Number of Admin Apps	Choose the number of SmartPlus App accounts used by company administrators.
Number of Admins with Landline Service	The number of company administrators who use the landline service.

Single-family House Project
With Indoor Monitor	Choose whether indoor monitor(s) are used. It is off by default.
Number of Additional Apps	The SmartPlus app accounts for family members. It is 0 by default.
Premium Plan	The premium plan contains landline and third-party camera services. It is off by default.
Video Storage	If enabled, choose the number of devices that can record videos and the video storage time. It is off by default.
Third-party Devices	Select the number of third-party locks used in the project.

Activate Service

Pay for Community Users and Property Managers

1. Select the installer.

2. Select the Community project type and click Next.

3. Click Active.

4. Select the target community and service type before clicking Search.

5. Select the item(s) and click Next.

6. Complete the billing information and check Terms and Conditions.

7. Click Next to pay for the order by Stripe, PayPal, or by Coupon.

Note
To pay by coupon, you will need to purchase the coupon from Akuvox sales first. You can check coupon information by clicking Setting > Coupon Details.

Coupon Description:

No.	Field Name	Description
1	Normal	Displays the valid coupons.
2	Used	Displays coupons that are used out.
3	Expired	Displays the expired coupons that still have value.

You can change the billing information by clicking Setting > Billing Information.

Billing Information Description：

No.	Field Name	Description
1	Company/Family	Fill in the distributor company.
2	ATTN	Fill in the name of the distributor.
3	Address	Fill in the address of the distributor.
4	TEL	Fill in the telephone number of the installer.
5	Fax	Fill in the Fax number of the installer.
6	Email	Fill in the email of the distributor.

Note
You can pay for an extra family member account for the single tenant in the same way.

Pay for Single-Family Users

1. Select the installer.

2. Select the Single-Family project type and click Next.

3. Click Active and select the item(s).

4. Click Next and pay for the bill.

Pay for Commercial Users

1. Select the installer.

2. Select the Commercial project type and the specific commercial. Then, click Next.

3. Click Active and select the item(s).

4. Click Next and pay for the bill.

Renew Service

Pay for Community Users and Property Managers

1. Select the installer.

2. Select the Community project type and click Next.

3. Click Renew.

a. Select the communities and the service type you want to renew. Then search for the service that is expired or is expiring by the expiration date.

b. Select the renewal period with a maximum of 5 years.

4. Click Next to pay for the bill.

Pay for Single-Family Users

1. Select the installer.

2. Select the Single-Family project type and click Next.

3. Click Renew.

4. Select the item and the renewal period with a maximum of 60 months.

5. Click Next to pay for the bill.

Pay for Commercial Users

1. Select the installer.

2. Select the Commercial project type and the specific commercial. Then, click Next.

3. Click Renew.

4. Select the item and the renewal period with a maximum of 60 months.

5. Click Next to pay for the bill.

Assign Credit

Akuvox supports using credit to activate and renew SmartPlus services. After the main distributor purchases and assigns credits to you, you can assign them to installers or property managers.

Note
ONLY commercial projects created after June 1, 2025, support credit payment.

1. Click Setting > Credit Logs. You can check the available credits to be assigned.

2. Click Assign.

3. Enter the number of assigned credits and select the user.

4. Click Submit.

Transaction History

The Payments module allows you to search, check, and delete the transaction history following the user account activation and renewal. You can also download the invoice.

Note
Your distributor should enable the payment feature before you can see the module.

1. Check the transactions by the Created Time, Type, Status, Installer, and Order Number.

2. You can delete or cancel the order by clicking .

3. Click Pay to pay for the order if the order has not been paid.

Parameter Description:

Column Name	Description
Order Number	Displays the order numbers.
Type	Four types: All: All the transactions. Activation: Transaction for the initial activation of the user account. Subscription: Transaction for the renewal of the Cloud service. Features: Transactions for the functions in the feature plan.
Installer	Displays the installer name.
Project	Displays the community name and commercial name, while the single tenant project is displayed as “-”.
Counts	Displays the number of transactions.
Total Price	Displays the total price of the transaction.
Status	Seven types of status: Completed is for the order that is paid. Processing is for the order that is created but not paid yet. Failed is for the order that is not paid successfully. Timeout is for the order that is not paid in time before reaching the timeout. Cancel is for the order that is canceled. System Processing is for the order being processed by the system after the payment is made. All is for all the above types.
Created Time	Displays when the order is created.
Action	Click to check the order details, or click to remove the order from the list. In the coupon details, only orders that are renewed daily will display the Next Expiration Date.

Customer Service

You can leave your contact information for the installers and end users in the Setting module so that they can contact you using the contact information.

You can enable Receive Feedback, and installers' and end users' feedback will be sent to the email address that you fill in.

Contact Us

For more information about the product, please visit us at www.akuvox.com, or feel free to contact us by

Sales email: sales@akuvox.com

Technical support email: support@akuvox.com

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.