Enable Apple Wallet Access for Users

Apple Wallet Access allows users to use their iPhone or Apple Watch as a contactless credential to unlock authorized doors.

This guide explains how to enable Apple Wallet Access for Single-Family Site and Community users from the installer SmartPlus Cloud portal.

Note

• Apple Wallet Access is unavailable in Mainland China, Nepal, and Vietnam.

• It is a paid feature. Activate the subscription before users can set it up. If you have no payment permission, contact your distributor for activation.

Model Compatibility

• Supported SmartPlus App version: 7.50.0003(Android)/7.50.3(iOS) or later.

• Supported OS Versions: iPhone: iOS 17 or later; Apple Watch: watchOS 8.0 or later.

The following models with specific versions or higher support Apple Wallet Access.

Note

• R20 firmware version 320.30.12.104 does not support this feature.

• For A095, Apple Wallet Access is supported through an external reader connected via the Wiegand or OSDP interface. A095 processes the credential information received from the connected reader for access verification.

Configuration

Log in to the cloud portal with your installer account.

Single-Family Site

1. Go to Single-Family Site(s).

2. Click New to add a new site. To modify a current one, click .

3. Enable Apple Wallet access.

4. Click Submit.

Community

1. Navigate to the target community by clicking on the Sites module.

2. Select a building and click New to add an apartment. To modify a current one, click and click in the upper-right corner.

3. Enable Apple Wallet access in the resident account setup section.

4. Click Submit.

After the feature is activated, the expiration time will display. If not, it will display Unsubscribed.

Troubleshooting