Akuvox V7.3.1 SmartPlus Distributor Guide

Update Time: Nov. 2025

About This Manual

This manual is intended for distributors who need to properly manage the installers, residents, devices, and remote maintenance on the SmartPlus platform version 7.3.1.

For more information, please visit http://www.akuvox.com/ or consult our technical support.

System Overview

Akuvox SmartPlus is a cloud-based platform on which distributors can conduct the integrated management of installers, users, devices, remote maintenance, SmartPlus service subscriptions, etc.

• Distributors using this platform will be able to:

• Add, delete, search, and check the installer account.

• Manage the community, commercial project, and personal devices by searching for and checking the devices’ information.

• Check and delete third-party devices.

• Add the device MAC to the device MAC library separately, or use a template and remove the device MAC from the MAC library.

• Subscribe to the Akuvox SmartPlus Service for the residents.

• Check SmartPlus service transactions.

• Leave your contact to the customers.

Login

Log in to the SmartPlus platform using the user account information obtained from the Akuvox technical team.

1. Open the web browser to enter the address (URL) of the SmartPlus server located in your area and press Enter.

2. Enter your username and password.

3. Click Login.

Note

• Google Chrome Browser is recommended.

• You can click Log out to exit the system.

Email Confirmation

You are required to enter an email address when you log into the SmartPlus platform for the first time.

The email address is used to reset your SmartPlus Cloud login password when you forget it and to receive notifications from Akuvox.

You can change the email address and turn off the notification push on the Setting > Notification interface.

Note

Click here to view how to reset the SmartPlus login password via the email address.

SmartPlus Main Interface

Akuvox SmartPlus's main interface has nine modules, which allow you to manage tenants, commercial project staff and personnel, devices, device MAC, and so on. Moreover, you can make subscriptions for the end users of the Akuvox SmartPlus service and check the service transactions.

Module Description

System Notification

Akuvox will send you notifications of the SmartPlus Cloud update. You can click the notification icon in the upper-right corner to check the messages.

Or, click System Notification on the left column.

Device Management

You can manage the devices for single tenants, multi-tenants, as well as devices deployed in the commercial project scenario by adding device MAC, checking device information, and deleting the device(s).

Project Device Management

Project device management involves device management and provides remote maintenance for the community and commercial project devices.

Add Device MAC to MAC Library

You can add device(s) to the MAC library separately or using a template. If you want to add a community device, then you are required to notify your installer to add the community device. The device MAC needs to be added to the distributor’s MAC library before the installer can add the device to their project.

• Add MAC Separately

1. Go to MAC Library Module.

2. Click on Add and fill in the device MAC.

• Add MAC Using a Template

1. Download the template and fill in MACs.

2. Click Import to upload the device MAC.

3. Select the MAC template from your personal computer and upload it.

• Template Sample

Check/Delete Project Device

1. Go to the Project Device module.

2. Select Community for the community devices or Office for commercial project devices.

• Search and check the community devices by MAC, SIP, Community Manager, and Community.

• Search and check the commercial project devices by MAC, Office, SIP, and Office Manager. 

3. Check and delete the device(s).

Note

The akubela Hypanel Ultra(PH81-POE-ST) can be added to the cloud by installers to achieve smart home devices control on the SmartPlus App. If it is the device, you can click to view the Zigbee devices connected to it.

4. Go to the MAC Library module and remove the device MAC from the MAC Library if needed.

Note

If the device is bound to the user, it must be unbound before you can remove the device MAC from the MAC library.

Remote Maintenance for Project Device

You can provide end users with remote maintenance in terms of device data transmission type configuration, device reboot, device web interface remote control, device provisioning, etc.

1. Click on Project Device Module.

2. Select Community or Commercial.

3. Click  of the device for which you want to provide remote maintenance.

4. Reboot, reset, or log into the device web interface remotely via Remote Control.

5. Enter the commands for the Auto-provisioning, then click on Submit.

6. Click on One-Time Autop if you only want the Autop command(s) to be implemented one time.

Note

Duplicate commands will not be retained.

Batch AutoP for Project Devices

AutoP allows you to configure the devices remotely. You can synchronize the selected configuration command to the targeted devices in your projects via auto-provisioning. You have two AutoP options: Regular AutoP or One-Time AutoP.

To conduct AutoP for the devices:

1. On the navigation column, click  .

2. Select Community or Commercial project.

3. In the upper-right corner of the interface, click AutoP.

4. Select your AutoP type.

• If you want the configuration to be always valid, select Regular AutoP.

• If you want the configuration to be valid for one time only, select One-Time AutoP.

5. Enter the AutoP commands you need.

6. Search for and select the devices to be provisioned, then click Submit. You can synchronize the commands to 500 devices at a time.

Note

• Duplicate commands will not be retained.

• One-time AutoP commands will not be valid once you reset the device(s), either for factory reset or configuration reset.

Personal Device Management

Personal device management involves device management and provides remote maintenance for personal devices.

Add Personal Device MAC to MAC Library

You can add a personal device's MAC to the MAC library separately or use a template. If you want to add a personal device, then you are required to notify your installer to add the personal device.

1. Go to MAC Library Module.

2. Click on New and fill in the device MAC.

Check/Delete Personal Device

1. Go to the Personal Device module.

2. Search and check the device by MAC, Device Name, Single-tenant Manager, and SIP.

3. Check and delete the device(s).

Note

The akubela Hypanel Ultra(PH81-POE-ST) can be added to the cloud by installers to achieve smart home devices control on the SmartPlus App. If it is the device, you can clickto view the Zigbee devices connected to it.

4. Go to the MAC Library module and remove the device MAC from the device MAC if needed.

Note

If the device is bound to the user, it must be unbound before you can remove the device MAC from the MAC library.

Remote Maintenance for Personal Devices

You can provide residents with remote maintenance in terms of device data transmission type configuration, device reboot, device web interface remote control, device provisioning, etc.

1. Click Personal Device Module.

2. Click the specific device for which you want to provide remote maintenance.

3. Click , then click Settings.

4. Reboot, reset, or log into the device web interface remotely via remote control.

5. Enter the commands for the Auto-provisioning, then click on Submit.

6. Click on One-Time Autop if you only want the Autop command(s) to be implemented one time.

Batch AutoP for Personal Devices

AutoP allows you to configure the devices remotely. You can synchronize the selected configuration commands to the targeted personal devices via AutoP. You have two AutoP options: Regular AutoP or One-Time AutoP.

To conduct AutoP to the device:

1. On the navigation column, click  .

2. On the upper right corner of the interface, click  .

3. Select your AutoP type.

• If you want the configuration to be always valid, select Regular AutoP.

• If you want the configuration to be valid for one time only, select One Time AutoP.

4. Enter the AutoP commands.

5. Search and select the devices to be provisioned, then click Submit. You can synchronize the commands to 500 devices at a time.

Note:

• Duplicate AutoP commands will not be retained.

• One-Time AutoP commands will not be valid once you reset the device(s) either for factory reset or configuration reset.

Generate One-Time Password for Intercom Devices

The one-time password is used to reset the intercom devices' web password.

Note

Click here to view the detailed guide on setting devices' web passwords via one-time password.

1. Click One-time Password on the Project Device or Personal Device module.

2. Paste the verification code generated on the device's login interface.

3. Click Generate, and the One-time Password will display. Then, you can use the password or send it to an installer to log in to the device's web interface and set a new web password.

Check akubela Smart Locks

You can check and delete the akubela smart locks(SL20, SL21, and SL50) added by end users.

1. Click Project Device or Personal Device in the left column.

2. Click Smart Locks.

3. Clickto view the lock information and click to delete it.

Third-party Device Management

Through the Third-Party Devices module, you can check and delete the third-party cameras, NVRs, and locks added by installers or end users.

Note

Currently, ONLY SmartPlus Ucloud(American Cloud) supports Dormakaba lock integration.

1. Click Third-Party Devices in the left column.

2. Click Project when the device is installed in a community/a commercial project or Personal when it is in a single-tenant project.

3. Click Camera, NVR, or select the lock brand to check the added device's information.

4. Clickto delete the device.

User Management

The user module is where you can manage the installer account and check the end user information.

Sub-Distributor Account Management

In some cases, there are secondary agents under certain distributors, and installers are under them. These sub-distributors have the authority to manage installers, but they are also under the control of their distributor. The distributor creates an account for the sub-distributor, who can then log in to their web portal to create an account for the installer.

Note

You need to contact your service provider to grant you the authority before you can create sub-distributor accounts.

Add Sub-Distributor Account

1. Go to User > Sub Distributor and click New on the right.

2. Enter the information and complete the settings. See item descriptions in the chart below.

Note

Currently, sub-distributors do NOT have permission for home automation. As a result, any installer accounts created by them do not have this permission either.

Check/Edit/Delete Sub-Distributor Account

You can check, edit, or delete the sub-distributor accounts at any time.

1. Go to User > Sub Distributor.

2. Find the desired sub-distributor and do any of the following:

• Click  to make modifications. You can change the settings or reset the password.

• Click  to delete this sub-distributor. Please note that you have to clear the installers associated with this sub-distributor before you can delete the account.

Installer Account Management

Add Installer Account

1. Click User > Installer > New.

2. Set up an installer account.

Check/Edit/Delete Installer Account

After the Installer accounts are created, you can check, edit, and delete the installer accounts if needed.

1. Go to User > Installer. If the installer can be managed by a sub-distributor, then the agent name will display in the Sub-Distributor field.

2. Search for the installer by account, email, or sub-distributor (if any).

3. Click  to add MAC addresses for the installer’s single-family house projects.

Note

Before a kit’s MAC addresses can be removed, the addresses must be unbound from the user account they are currently associated with.

4. Click to edit the installer information and password.

5. Click  to delete the installer.

Access Installer Account

You can access the installer account without a password for management and deployment assistance, but you must first be authorized by the installers to log in from your web portal. Installers can grant or revoke this permission at any time.

1. Click User > Installer.

2. Select the installer account, then click to access the installer account.

Note

The installer account access feature must be enabled when adding an installer to allow password-free access from your web portal. Refer to the chapter "Add Installer Account" for details on "Getting Access Without Password."

Sub-Installer Account Management

You can search for and check the sub-installer account information. The sub-account format is [Installer Account: Sub-account]

1. Go to User > Installer.

2. Search the sub-account by entering the installer account name.

3. You can check the account information, but not edit or delete it.

End User Account Management

End-user account management involves searching and checking the end users’ accounts. However, it will be good for you to have a general idea about how the end users can be added, edited, and deleted using the SmartPlus installer account.

Check End User Account

You can also search for and check the end user’s information.

1. Click User Module, and select Single Family User, Community User, or Commercial User.

• Search for the residential user information by account type and search type in the Search field.

• Search for the commercial project user information by account type and search type in the Search field.

Parameter Description (Single-Family User and Community User)

Parameter Description (Office User)

Check Firmware List

Firmware module is where you can check the latest firmware that is available for your installers.

1. Click Firmware.

Firmware List Description

Subscription

You can pay for the service activation and renewal for the single-tenant users, multi-tenant users, and commercial project users under a specific installer. Moreover, you can pay for adding an extra family member account, the property manager SmartPlus app, a third-party lock, and video storage services.

Quotation Generator

The quotation generator helps you calculate the one-time and monthly fees of specific projects.

1. Click the Calculator icon in the upper right corner.

2. Select the project type and installer.

3. Select item numbers. See the item description in the chart below.

4. Click Calculate to generate the fee.

Item Description:

Activate Services

Pay for community users and property managers

To pay for the services for the community users and property managers:

1. Click Subscription module.

2. Select the installer.

3. Select the Community project type, then click Next.

4. Click Active .

5. Select the communities and the service type. You can check Select All Projects to select all community projects with one click.

6. Scroll down to click on Next.

7. Complete the billing information and check Terms and Conditions.

8. Click Next to pay for the order by Stripe or PayPal, or by Coupon.

Note

To pay by coupon, you need to purchase the coupon from Akuvox sales first. You can check coupon information by clicking Setting > Coupon Details.

Coupon Description:

You can change the billing information by clicking Setting > Billing Information.

Billing Information Description

Note

You can pay for an extra family member account for the single tenant in the same way.

Pay for single-family house users

To pay for the service activation for the single-tenant project users:

1. Click on Subscription module.

2. Select the installer.

3. Select the Single-Family House project type, then click Next.

4. Click Active . Select the service type and check the items to pay for.

Pay for commercial project users

To pay for the service activation for commercial project users.

1. Click on Subscription module.

2. Select the installer.

3. Select Commercial project type, select the specific commercial project, then click Next.

4. Select specific services.

Renew Service

Pay for community users and property managers

To renew services for community users and property managers.

1. Click on the Subscription module.

2. Select the installer.

3. Select project type.

• Select Community to renew the services for community users and property managers.

• Select Single-Family House to renew the service for the single tenant users.

• Select Commercial to renew the service for the commercial project users.

4. Click Renew

To renew services for community users and property managers.

a. Select the communities and the service type you want to renew. Then search for the service that is expired or is expiring by the expiration date.

b. Choose to renew manually or automatically.

• Renew Manually:

Select Manual and the renewal period with a maximum of 5 years.

• Renew Automatically: Renewal occurs every 30 days and extends the account's upcoming expiration date by 30 days. 

Select Auto Renew Monthly(30 days) and the Renew Times that decide how many months the renewal lasts.

c. Click Next to pay for the bill.

Note

• Coupons are not supported for auto-renew.

• After two consecutive failed charges, the automatic renewal will be deactivated, and you will be notified by email.

• The expiration email will not be sent to the property managers and end users when the auto-renew service is activated for their apartments.

Pay for single-family users

To renew services for single-family users.

1. Select the user for whom you want to renew the service.

2. Select the renewal method and the renewal period, with a maximum of 60 months.

3. Pay the renewal order on the order page.

Pay for commercial project users

To renew services for commercial project users.

1. Select the specific commercial project, then click Next.

2. Select the renewal method and renewal period with a maximum of 60 months.

3. Select the specific department you want to pay for the service.

Automatic Payment Records

On the Subscription module, you can check the automatic payment records, including Auto Renew settings, total prices, etc.

Credit Management

Akuvox supports using credit to activate and renew SmartPlus services. You can purchase credits and assign them to sub-distributors, installers, or property managers.

YNote

ONLY commercial project projects created after June 1, 2025, support credit payment.

Purchase Credit

1. Select Credit on the Subscriptions module.

2. Click Next.

3. Select the credit number and click Next.

4. Confirm the purchase details and check the Terms and Conditions before paying.

5. Pay for the order with a coupon if you have one, or with Stripe or PayPal.

6. Follow the on-screen instructions to finish the payment.

Assign Credit

1. Click Setting > Credit Logs. You can check the available credits to be assigned.

2. Click Assign.

3. Enter the number of assigned credits and select the user.

4. Click Submit.

Transaction History

Payments module allows you to search, check, and delete the transaction history following the user account activation and renewal. You can also download the invoice if needed.

Check Transaction History

After the payment is made, you can check the details of the transaction if needed.

1. Check the transactions by the Created Time, Type, Installer, Status, and Order number.

2. Delete or cancel the order if needed.

3. Click  to pay for the order if the order has not been paid.

Description

4. Click on of the transactions you want to check and download the invoice if needed.

Note

Only orders that are renewed daily will display the Next Expiration Date.

5. Click on to delete the specific transaction order if needed.

Customer Service

You can leave your contact for the installers and end users in the Setting module so that they can contact you using the contact information.

Enable Receive Feedback if needed, and then installers' and end users' feedback will be sent to the email address that you fill in.

Privacy Policy

You will see the Privacy Policy window when you log into the platform for the first time.

The Privacy Policy tells you how the user data is collected, used, and protected.

• When you click Agree, you will be guided to the Service Provider Information interface to fill in your information. The information will be displayed in the privacy policy for end users. It is not mandatory to fill it out. Not filling it in will not affect your use of SmartPlus cloud services.

• When you click Disagree, you cannot log in to the SmartPlus platform.

You can also click Privacy Policy in the left column to view the agreement again.

Contact Us

For more information about the product, please visit us at www.akuvox.com, or feel free to contact us by

Sales email: sales@akuvox.com

Technical support email: support@akuvox.com

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.