Akuvox V7.0.0 SmartPlus Office Administrator Guide

About This Manual

Update Time: Sept.2024

This manual is intended for office administrators who need to manage personnel, visitors, access control, etc of a specific company on the Akuvox SmartPlus platform (Version 7.0.0).

For more information, please visit http://www.akuvox.com/ or consult Akuvox technical support.

The administrator portal includes the following highlights:

• Support anti-passback feature;

• Support importing Devices and Personnel respectively;

• Support holiday schedule for access control.

System Overview

Akuvox SmartPlus is a cloud-based platform where the administrator can conduct integrated management of the company.

Administrators can:

• Set up the company structure;

• Manage groups and personnel;

• Manage access credentials for visitors and couriers;

• Set up access control rules;

• Check various logs;

• Send messages to personnel.

Log into the SmartPlus Platform

You can log into the SmartPlus platform using the account obtained from your installer.

1. Open the web browser, enter the address (URL) of the SmartPlus server location in your area, and click Enter.

2. Enter your username and password.

3. Click Login.

You can click Log Out in the upper right corner to exit the system.

Dashboard

The functional column consisting of 7 modules allows you to manage personnel, visitors, access control, and account settings in an organized manner.

Module Description:

Groups Management

You can add, edit, and rename groups in companies.

Add/Edit Groups in a Company

1. On the Personnel module, click next to the desired company name and click +New Group.

   Or, you can click Group in the target company directory and click New Group.

2. Enter the group name.

3. Click Submit.

You can click to edit the desired group and its settings. See the description of each item in the below chart.

Personnel Management

You can add personnel one by one or in a batch to a company.

Add Personnel One by One

1. On the Personnel module, click New Personnel in the target group directory.

2. Enter the personnel’s information and set up relevant settings. See the description of each item in the below chart.

3. Click Next to set up the access control credentials.

• PIN: Enter the PIN code.

• RF Card: Enter the RF card code.

• Face ID: Upload the front face photo in JPG, PNG, or BMP format.

Add Personnel in a Batch

You can import a batch of personnel data to a company for quick setup.

1. On the Personnel view, click Import in the target company directory.

2. Download and open the template. Click Import Personnel to upload the file after editing it and click Import Face Data to upload the face photos. Please follow the upload instructions on the pop-up window.

In the template, you can see the instructions by moving the mouse cursor to a specific column name.

See the description of each item in the below chart.

Edit/Delete Personnel

You can edit and delete the personnel on the Personnel module.

• Click to delete the personnel.

• Clickto view and edit the personnel’s information.

Change the access settings and click Edit to modify the personnel’s information.

Access Group Management

The Access Group module allows you to create an inventory of ready-made access control schedules, which can be readily pulled out and applied for the door access control, targeting specific groups and personnel.

Create an Access Group

1. On the Access Control module, click Access Group. Click New to create a new access group.

2. Name the access group and select the Repeats mode from Daily, Weekly, and Never. Daily and Weekly means the schedule will repeat every day and week.

3. Specify the time within which users can open doors with their credentials.

4. Check the relay to be triggered.

5. Click Submit.

Edit/Delete Access Groups

1. On the Access Group interface, clickof the target access group to edit its settings and clickto delete the access group.

2. On the Access Group’s Info interface, you can:

• check the access group’s information.

• apply the schedule to specific groups by checking the groups and clicking. You can quickly find the desired group by entering the group name.

• remove the schedule that applies to the group by checking the group and clicking.

3. Click Edit on the right to modify the access group’s settings including name, repeats mode, and relays.

Holiday Access Control

You can define the holidays when personnel cannot open doors to enhance access control security.

1. On the Access Control module, click Holiday and click New on the right.

2. Enter the holiday name.

3. You can set the Working Hours to allow authorized personnel to open doors. When enabled, specify the time.

4. You can enable Repeat by Year to repeat the schedule every year.

5. Select the year and day(s) of the holiday schedule.

6. Click Submit.

Area Restrictions

This feature strictly controls the entry and exit of users. Users can only enter and exit the specific area through the designated doors.

1. On the Access Control module, click Area Restrictions.

2. Click New on the right to set up the restriction rule. See the description of each column in the below chart.

3. Enter the area name.

4. Select the entry and exit doors. With anti-passback disabled, there is no strict control over users exiting through the exit door. Users can exit through the entry door.

5. When the anti-passback feature is enabled, users must first enter, and then exit the area through designated doors.

Note

• Anti-passback also prohibits users from entering the area by following others. Users can only use their credentials to open the entry and exit doors once respectively.

• For example, if the user follows someone else through the door, the next time he/she cannot swipe his/her card to open the Entry/Exit door.  

a. Set the time when the anti-passback feature is effective.

b. Select the action taken by the door phone when the user uses credentials to open the entry or exit door twice.

-Deny Access: The user cannot open the door.

-Log violations only: The door can be opened and the door opening will be recorded in the door log.

3. Set the User Timeout within which users cannot open the same door twice. Only after the time limit, can the user open the door again.

Visitor Management

You can set up access credentials for visitors and delivery personnel.

Access Credentials for Visitors

You can create temporary PIN codes along with QR codes for visitors, set the time when the credentials are valid, and select the door to be opened.

1. On the Visitor module, click New on the right.

2. Enter the visitor’s name.

3. [Optional]Set a unique ID for the visitor.

4. Specify the time within which visitors can open doors by selecting the Repeats mode from Daily, Weekly, and Never.

   Daily and Weekly means the schedule will repeat every day and week.

5. Set the Validity Times Per Device when you select the Never Repeats mode.

   For example, if you enter 1 and check three door phones, the visitor can use the credential to open doors three times.

   In other words, the validity times of credentials = Validity Times Per Device x The number of door phones selected.

6. Enter the visitor’s email address in the Delivery Method to receive the temporary key.

7. Check the door(s) to be opened by the visitor.

8. Click Submit.

After creating the temp key, you can check the details of the temp key by clicking and delete it by clicking.

On the temp key’s information interface, you can click View Door Logs to check the door-opening record.

Access Credentials for Delivery Personnel

You can create PIN codes and RF card credentials for delivery personnel, with which they can access the designated place such as the package room.

1. On the Visitor module, click Delivery Auth and click New on the right.

2. Enter the deliveryman’s name.

3. Enter the PIN code and/or the RF card code. The PIN code should be within 2 to 8 digits not starting with “9”.

4. Set the accessible floors. The deliveryman can take lifts to the specified floors using access control credentials. You can select 10 floors in a building at maximum.

5. Check the schedule for when the deliveryman can open the door. You can also click New to create a new schedule.

6. Click Submit.

After creating the credential, you can modify it by clickingand delete it by clicking.

Logs

You can check door logs, call history, images captured, alarm logs, and door opened timeout logs in the Logs module.

Door Logs

Door logs have 7 types. You can narrow your log check by the specific time range with parameters: Device Name, Initiated by, Access Methods, and Company for the targeted search.

• All: Display all door logs;

• Call: Display the SIP/IP-based calls initiated on the door phone, indicating when, where, and to whom the calls are made.

• Door Release: Display when, where, and by whom the door openings are made (be it failure or success).

• Entry: Display the valid door-opening records of entering without disobeying the area restriction rules.

• Exit: Display the valid door-opening records of exit without disobeying the area restriction rules.

• Entry Violation: Display the door-opening records of entering that violate the area restriction rules.

• Exit Violation: Display the door-opening records of exits that violate the area restriction rules.

Call Logs

You can check when and by whom the SIP calls are made and received. Moreover, you can set the time range or enter the caller or receiver to check the targeted call information.

Captured Images

Image capturing is either initiated manually by users or by the property management staff. You can check when, where, how, and by whom the images are captured. You can click the image in the Capture column to see a larger picture.

Arming Alarms

You can check the alarm logs in the sub-module Alarm Records of Logs. Narrow the search by entering a specific time.

Door Opened Timeout Logs

When the door-opening time exceeds a certain limit, the alarm will be triggered and recorded.

You can check the logs in the sub-module Alarm Records of Logs. Narrow the search by entering a specific time.

Library

You can check, modify, and delete all types of created PIN codes and RF Cards conveniently at one stop.

On the Library module, clickto modify the PIN code or RF card code. Clickto remove the code.

Messages

You can create, send, and check messages.

You can create one-time messages or reusable message templates for your convenience.

1. On the Messages module, click New on the right.

2. Enter the message title and content directly to create one-time messages. Select the receiver type.

To create reusable message template(s), you can click Add a Template and enter the template name, title, and content.

You can edit or delete the template after creating it.

3. Select the personnel to receive the message.

4. Click Submit.

After the message is created, you can click to check the message details and click to remove it.

Contact Us

For more information about the product, please visit us at www.akuvox.com or feel free to contact us by

Sales email: sales@akuvox.com

Technical support email: support@akuvox.com

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.