Akuvox MySmart Local Server Installer Guide - Community

About This Manual

This manual is intended for installers who need to manage the community, building, apartment, residents, devices, remote maintenance service, and more on the MySmart server.

Update Time: September 2026

System Overview

The installer can conduct integrated management of buildings, apartments, residents, devices, and relays for communities, as well as the remote maintenance service for all the devices deployed.

Installers using this platform will be able to:

• Add, edit, and delete the community, buildings, apartments, devices, and residents.

• Deploy and set up devices and relays for access control.

• Check and upgrade device firmware.

• Check and manage the MAC library.

• Conduct remote operations such as auto-provisioning, device reboot, transmission type modification, and remote maintenance.

• Manage sub-installer accounts.

Login

Log in to the server with the account obtained from your distributor.

1. Navigate to the server address in a browser.

2. Enter your username and password.

3. Click on Login.

Note

Enter a verification code for login when your distributor enables two-factor authentication.

Click Log out in the upper-right corner to exit the system.

Email Confirmation

You are required to enter an email address when you log in for the first time.

The email address is used to reset your login password and to receive notifications from Akuvox.

You can change the email address and turn off the notification push on the Setting > Notification interface.

Prior to Management

It is advised that you go through what is listed below before starting management.

• Check if all device MAC addresses have already been registered by your distributor.

• Check if the device is powered on and is connected to the internet, and make sure that the network is normal.

• Check and make sure that your resident information and device information are correct.

Dashboard

The functional column allows you to manage sites, users, devices, and account settings in an organized manner.

Module Description:

System Notification

Akuvox will send you notifications of the server update and any changes that happen to the expansion unit(MD06/12).

Click the notification icon in the upper-right corner to check the messages.

Or, click Notification Center on the left column.

Community Management

Create a Community

A community must be created first on the dashboard before proceeding to the other management involving devices, residents, etc.

1. Click +Add Community Site on the dashboard for quick creation.

   Or, click Sites on the left column and click +New.

2. Set up a community by filling in the related community information. See the item descriptions in the chart below.

Community Setting Description:

3. Click Submit to finish creating the project or click Next to further set up the project. See the item descriptions in the chart below.

Edit/Delete Community

After a community is created, you can edit or delete it.

1. Click of the desired community to edit the information.

2. Click Delete at the bottom to remove the community.

Sub-installer Account

When several people are responsible for one project, you can create and log in to different sub-installer accounts of the same main account at the same time. The data shown are the same.

Add Sub-installer Account

1. Click Users > Sub Account.

2. Click New Sub Account on the right.

3. Enter the account's information. The server login password will pop up after you create the account. You can copy and send it to the sub-installer. They can use the email address and password for login.

• Email Two-Factor Authorization for Login: Disabled by default. If enabled, when sub-installers log in to the MySmart platform, they need to fill in a verification code for login.

Edit/Delete Sub-Installer Account

1. Click to edit the sub-account information and reset the password.

2. Click  to delete the account.

User Management

You are required to go to the specific community for the management of the users by moving them into the specific building and apartment.

Create Buildings

After the community is created, add buildings to the community before adding residents.

1. Clickof the target community on the Sites module.

2. Click + Add Building to add a building.

3. Enter the Building Name.

4. Set the Building ID ranging from 1 to 99[Optional]. It is used to differentiate apartments with the same number across different buildings. Users can press Building ID#Apartment Number on the door phones to call the target apartment.

5. Select the Ground Floor. If the ground floor is configured on the device and the device settings take precedence, choose Configure On the Device.

6. Set the Floor Start From. If the start floor is configured on the device and the device settings take precedence, choose Configure On the Device.

Note

The following device models with specific firmware version or higher support using Building ID to call.

• R20K V5: 320.30.11.45

• R25K: 25.30.10.117

• R28 V2: 228.30.10.233

• R29: 29.30.10.609

• S532: 532.30.10.265

• S538: 538.30.10.705

• S539: 539.30.10.509

• X916: 916.30.10.405

• X915 V2: 2915.30.10.631

• E18: 18.30.11.136

Add an Apartment

1. Select the desired building and click New to add an apartment.

2. Fill in the apartment’s information and set up features. See the setting description in the chart below.

   You can add a resident right after setting up the apartment, or add later.

Setting Description:

Add a Resident

You can add a resident right after creating an apartment.

1. If you skip the step, click of the target apartment.

2. Click on the right.

3. Click Add Resident. See the setting description in the chart below.

Setting Description:

Edit, Reset, and Delete Residents

Edit and Delete Apartment and Resident

You can edit and delete apartments and residents.

1. Navigate to the desired community by clicking  .

2. Select the building and apartment of the resident.

3. Do any of the following on the next page:

• Click   and  to edit the apartment and the resident's information.

• On the editing interface, click Delete APT on the bottom to delete the apartment.

Note

You cannot edit the mobile phone number, email address, and area code of the user accounts that have linked sites.

Reset Apartment and Resident Account

The resetting feature is suitable for rental scenarios. You can empty the accounts after the tenants move out and create accounts for the new ones.

1. Navigate to the desired community by clicking , and click   of the desired apartment.

2. Click OK to confirm the reset.

Once you agree to reset, some information or data in this apartment will be removed, while some will not:

Data to be removed includes:

• Family member accounts.

• Emails, mobile numbers, and country/region.

• Logs (audit logs excluded) and histories.

• Messages and alarms

• All access credentials.

Data to be kept include:

• The number of sub-accounts.

• Audit logs.

• Settings include SIP Call Or IP Call, time zone, language, etc.

Other changes include:

• The user’s app changes to unregistered and needs to be reinitialized.

• The user’s login credentials are reset, and the user is not going to receive the reset email.

Add/Edit/Delete Family Member Accounts

After you add the residents, you can start adding family member accounts for the MySmart App. Family member accounts can be edited and deleted afterward.

1. Click of the desired community.

2. Select your building and apartment, then click.

3. Find the Family Member section.

4. Click New to create the family account.

After creating the account, clickto edit it, and click to delete it.

Search/Edit/Delete Resident at Community Level

You can manage all residents in the community without navigating to specific buildings or apartments.

1. Click of the desired community.

2. Click Community.

3. Search for the resident by their app status, the resident's name, email address, and APT name.

4. Edit or reset the resident's account.

Import Residents and Devices Using a Template

The template can improve your efficiency in the management of the residents and devices.

1. Download the template on the Sites module.

2. Fill in the information in the template.

3. Import the template into the desired community.

Template Sample

Move your mouse cursor to specific columns to view instructions for filling in values.

Template Description:

Device Management

You can manage the devices deployed in communities. For community devices, you are required to go to the specific community and the specific building to manage the device.

Add Intercom Devices to Public Areas

You can add intercom devices to the public areas of the community. After adding the devices, property managers and end users can monitor the camera surroundings.

1. Click of the target community.

2. Click Public Area or the desired buildings. For example, if you select Building A, it means the device is installed in the public area of Building A. 

   You can click +Add Building to create new buildings and right-click to change the building name or delete it.

3. Click Intercom Devices and click New on the right.

4. Fill in the device's information.

Add Intercom Devices to Residents' Apartments

After you create an apartment for a resident, you can add the resident’s private intercom devices.

1. Select the resident’s building and apartment.

2. Click of the desired apartment.

3. Scroll to the Intercom Devices/Analog Handset section and click New on the right. 

Note

• The Akuvox analog handset is used with the door phone S532.

• Click here to view how it works with S532.

4. Enter the device's information.

Add Third-Party Cameras

You can add third-party cameras to public areas of the community or residents' apartments.

Note

Click here to see the supported brands of third-party cameras.

By adding third-party cameras to the public areas, property managers and end users can monitor the camera surroundings. Also, you can link the camera to the door phone, allowing users to switch between the door phone and the third-party camera for monitoring.

1. Click Public Area or the desired building.

2. Click Third-Party Devices and Camera.

3. Click New on the right.

Edit/Delete Akuvox Device

You can edit and delete the device.

1. Click   of the target community on the Sites module.

2. Select the location where the device is added. For apartment devices, click  of the target apartment.

3. Select Intercom Devices or Cameras.

4. Click to modify the device's settings.

For Intercom Devices in community public areas, if it is a multi-tenant door phone or a single-tenant door phone, the optionwill be available for re-selecting the residents and indoor monitors that can be displayed as contacts on the door phone's Contacts screen.

Note

The following models with specific firmware versions or higher support the Directory selection feature:

• E16 V2: 216.30.10.109

• E16 V3: 416.30.11.206

• E18: 18.30.10.236

• R29 : 29.30.10.205

• R28 V2: 228.30.10.139

• X912: 912.30.11.49

• X915 V2: 2915.30.10.205

• X916: 916.30.10.212

• S532: 532.30.10.228

• S535: 535.30.10.233

• S539: 539.30.10.231

Remote Configuration and Maintenance

You can provide residents with remote maintenance in terms of device data transmission type configuration, device reboot, device web interface remote control, and device provisioning, etc., for the device on the community, building, and public area levels.

Please note that remote configuration takes effect when devices are online, indicated by the green status light.

1. Click Community.

2. Click Intercom Devices, then .

3. Click Remote Control to access the device's web settings.

4. Click Settings to set up the device further.

Note

• If the device model is R20K or R20B and connected to an expansion module(MD06/MD12), a Push Button Setting option will be available for you to set up the expansion module.

• Click here to view the details of setting up the expansion unit.

5. Reboot or reset the device.

6. Enter the commands for the auto-provisioning, then click on Submit.

7. Click One-Time Autop if you want the autop command(s) to be implemented only once.

Note

• The auto-provisioning commands can be exported from the devices. Click here to check the commands as a reference.

• Duplicate commands will not be retained.

Property Manager Account

As an installer, you can manage property manager accounts for communities.

Add Property Manager Account

After a community is set up, you can create a property manager account and assign it to a specific community. Moreover, you can set up the MySmart App permission for property managers.

1. Click Users > New Property Manager.

2. Fill in the property manager information and select the language of the email sent to the property manager.

3. Enable or disable the Monthly Password Update Reminder and Email Two-Factor Authorization for Login.

• Monthly Password Update Reminder: If enabled, when property managers log into the MySmart platform, they will see a prompt every month reminding them to change their MySmart login passwords. This feature is used to enhance the security of property manager accounts.

• Email Two-Factor Authorization for Login: If enabled, when property managers log in to the MySmart platform, they need to fill in a verification code for login.

4. Choose the project(s) that are managed by the property manager. Move them from the left to the right box.

You can also assign property managers to projects on the Sites interface.

1. Click  of the desired community. A window will be displayed to select the property manager and set up permissions for the PM.

2. Click Edit, then select the property manager.

3. You can set up permissions for the property manager.

• Enable App to allow the property manager to use the MySmart App. You can also reset the MySmart App login password.

• Click Setting and configure Delete Account Permission and log permissions.

  • With Delete Account Permission enabled, the property manager can delete resident accounts on the MySmart platform with a property manager account.

  • With Log Access Control enabled, the property manager can check door logs, call history, and captured images on the MySmart platform with a property manager account.

Edit/Delete Property Manager Account

You can edit and delete the property manager account if needed.

1. Go to the Users module and select Property Manager.

2. Click  to modify the account settings and reset the account password.

Batch Import Property Manager Accounts

You can add/edit property manager accounts in a batch to improve efficiency.

1. On the Users module, click Import on the right.

2. Click Download Template.

Note

• The email is a credential corresponding to the existing PM account and cannot be modified.

• For example, if you want to change the language of a certain account while keeping other items unchanged, select the target language in the file, enter the email of that account, and leave other items blank.

3. Edit the template. Enter the first name and last name of the property manager.

4. Enter the email address to receive the account activation email. It is mandatory and cannot be modified for the existing property manager.

5. Select the language of the email from the available options.

6. Enter the community and/or commercial project name(s) to be managed.

• You can ONLY fill in one project name in one row. If the property manager manages multiple projects, use separate rows.

• You can ONLY enter the project(s) that have been created.

• You can check the instructions by moving your mouse cursor over the columns.

7. Click Batch Add/Edit Property Manager. The importing result will then display.

Firmware Management

You can check and update your device firmware version in the Firmware and Upgrade modules, respectively.

Check Firmware List

Before upgrading your device firmware, you can go to the Firmware module to check the latest available for uploading.

Firmware List Description

Upgrade Firmware

You can upgrade the device firmware to the selected version according to the update timing defined.

1. Go to Upgrade module.

2. Click New.

3. Select Community as the project type and choose the site.

4. Select the firmware version and the device to be upgraded.

5. Select the time to upgrade the device.

6. You can check Reset After Upgrade to reset the device's configuration after upgrading finishes.

Check and Edit the Firmware Upgrade List

After you update your device firmware, you can check the firmware update status, edit settings for devices pending the upgrade, and delete the specific record.

1. Search for the firmware status by All, Pending, Processing, and Executed.

2. Edit the update set for the devices pending the update.

3. Delete the specific update record if needed.

Update List Description

Note

After you initiate the specific firmware update, refresh the window to update the firmware list.

Installer Account Management

You can change the account password, time zone, etc.

Change Installer Account Password

1. Click your account name in the upper right corner.

2. Click Change Password.

3. Change the password.

Change Time Zone

Click Setting > Time to select the time zone.

Set Account Access Permission

You can grant permission to your distributor to log in to your account without a password. With permission, distributors can switch to your account from their web portal to give you support. The account settings will be displayed in the drop-down list once the distributor enables the account access feature.

You can turn on or off the permission whenever you need.

1. Click Setting and select Account Setting.

2. Disable/enable the permission.

Note

The account setting will only appear once your distributor enables the account access feature. By default, the Permission Granted feature is turned on.

Log Control

You can control whether to display captured images of visitors in door logs.

Click Setting > Log Setting. Enable/disable Visitor Call Snapshots. It is enabled by default.

Customer Service

Customer service allows customers to contact you through the information you entered on the MySmart installer portal.

1. Click Setting and select Customer Service.

2. Enter or modify your phone number and email address.

3. Enable Receive Feedback if needed, and end users' feedback will be sent to the email address that you fill in.

Privacy Policy

You will see the Privacy Policy window when you log into the platform for the first time.

The Privacy Policy tells you how the user data is collected, used, and protected.

• When you click Agree, you will be guided to the Service Provider Information interface to fill in your information. The information will be displayed in the privacy policy for end users. It is not mandatory to fill it out. Not filling it in will not affect your use of MySmart services.

• When you click Disagree, you cannot log in to the server.

Technical Support & Service

Support&Service module offers you a link to the Akuvox ticket system, in which you can not only get access to a variety of technical information, such as feature guides, FAQ, etc., but also log in to the system where you can raise your questions that will be taken care of by the Akuvox technical support team.

View MySmart User Guide

1. Click Support&Service module.

2. Click Knowledge Base sub-module.

3. Click Product Manual and then Tool & Software.

Ticket System

1. Click Support&Service > Technical Support sub-module.

2. Click Go to Helpdesk to enter the Akuvox ticket system page.

3. Sign up and log in to the Akuvox ticket system for technical information and support.

CAP System

1. Click Support&Service > CAP sub-module for information about how to become a certified Akuvox Partner.

2. Sign up and log in to the Akuvox CAP system for sales and technical information and support.

Contact Us

For more information about the product, please visit us at www.akuvox.com, or feel free to contact us by

Sales email: sales@akuvox.com

Technical support email: support@akuvox.com

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.