Community Project

Add a Project

Tap on the homepage and select Community.
Set up the community details. See the description of each item in the chart below.

Item Name	Description
Community Name	Enter the community name.
Community Address	Select the community address based on which the indoor monitor can access local weather conditions. The temperature and weather conditions will be displayed on the device's home screen. Click here to see the models that support displaying weather conditions and detailed configuration.
Time Zone	Select the time zone of the community.
Time Format	24-hour time or 12-hour time.
Date Format	Select the date format (Y/M/D; M/D/Y; D/M/Y).
Feature Plan for Each Apartment	Indoor Monitor Requirement: Require at Least One Indoor Monitor: Each apartment must have at least one indoor monitor (Default). If selected, fill in the indoor monitor’s MAC address and name. No Indoor Monitor Required: No mandatory requirement to add an indoor monitor in each apartment. Landline Service: Enables communication between telephones/mobile phones and intercom devices. It is off by default.
Feature Plan for Community	Enable services as needed to enhance user experience and community management capabilities. Click here to view the description of each service.
Permission Of Access Control Management	Public Area+Private Area: If selected, property managers will be allowed to create credentials for residents to open both public and private doors and to set personal authentications for residents. Only Public Area: If selected, property managers will only be allowed to create credentials to open public doors and not to set personal authentications for residents.
Scan indoor monitor QR code to register app account	It is enabled by default. Residents can scan the QR code on the indoor monitor to register their SmartPlus App account in the installer kit, intercom kit, and self-organizing network solutions.

Edit/Delete Projects

On the home page, tap a desired community. Or, searching for it by entering its name in the upper search box.
Tap in the upper right corner.
Tap Edit to modify the project settings and tap Delete to remove it.

When modifying the settings, you can view and configure additional settings:

Home Automation: Turn it on for the users who installed smart home devices such as X933H and C319H indoor monitors for the home automation service.
Community Calls: With it enabled, residents can communicate via SmartPlus Apps and between indoor monitors and SmartPlus Apps.
Note: This feature is only available when your distributor enables the feature.
PIN Mode: PIN requires entering the PIN code for door access; APT+PIN requires entering the apartment number followed by the PIN code.

Note
You cannot change the Permission Of Access Control Management when editing the project.

Add Buildings in a Community

After the community is created, you are required to add buildings to it before adding residents to the desired building.

Tap the desired community on the homepage, or search for it by entering its name in the upper search box.
Tap +Add Building in the lower left corner.
Enter the Building Name.
Set the Building ID ranging from 1 to 99[Optional]. It is used to differentiate apartments with the same number across different buildings. Users can press Building ID#Apartment Number on the door phones to call the target apartment.
Select the Ground Floor. If the ground floor is configured on the device and the device settings take precedence, choose Configure On the Device.
Set the start floor. If the start floor is configured on the device and the device settings take precedence, choose Configure On the Device.

Note
The following device models with specific firmware version or higher support using Building ID to call.
R20K V5: 320.30.11.45
R25K: 25.30.10.117
R28 V2: 228.30.10.233
R29: 29.30.10.609
S532: 532.30.10.265
S539: 539.30.10.509
X916: 916.30.10.405
X915 V2: 2915.30.10.631

Add Apartments in a Building

After adding buildings in a community project, you can add apartments in specific buildings.

Tap the desired community on the homepage, or search for it by entering its name in the upper search box.
Tap the desired building and tap New.
Fill in the apartment information. See the description of each item in the chart below.

When creating the apartment, you can tap Add Resident to add residents. Please refer to the Add Community Residents chapter for details.

No.	Item Name	Description
1	Floor	Select the apartment's floor number. This setting works with Akuvox lift control, enabling residents to take the lift to the floor they live on. The number ranges from -10 to 128 and includes G0, G1, and G2, which represent ground floors. Note: EC33 with version 33.30.1.11 or higher supports selecting floors from -10 to 128, and G0 to G2.
2	APT	Fill in the apartment number. Support entering numbers, letters, and "#", e.g., 2#123A. Note: DO NOT start the apartment number with “#”, e.g., #2#123, because door phones with APT#+PIN authorization mode enabled will fail to recognize the apartment number and PIN codes. This will lead to door-opening failure. The following devices with specific firmware versions or higher support entering #. R27: 227.30.10.101 R28: 28.30.10.7 R28V2: 228.30.10.135 R29: 29.30.10.420 R25K: 25.30.10.117 R20K: 320.30.10.230 S532: 532.30.10.117 S535: 535.30.10.233 S539: 539.30.10.246 X912: 912.30.11.49(The device's physical and soft keyboards do not support entering “#”, but it supports calling out the room number with “#” sent from the cloud.) X915V2: 2915.30.10.507 X916: 916.30.10.226 E18: 18.30.10.236 E16V2: 216.30.11.3 The following devices with specific firmware versions or higher support entering letters. X915V2: 2915.30.10.507 R29: 29.30.10.420
3	APT Name	Fill in the apartment name.
4	Web Relay ID	Enter the Web Relay Action ID number. You select the specific web relay action ID to carry out a specific action. Note: Web relay must be set up on the door phone’s web interface first.
5	Contact Preference	Select Group Call or Sequence Call. Group Calls will be made to the indoor monitors and SmartPlus App(s) in the family when visitors press the push button or manager button on the door phone. Sequence Calls will be made in a preset order to target numbers. You can configure three sets of sequence calls on the SmartPlus Cloud platform. Note: The following models with specific firmware versions or higher support the sequence call feature. R29: 29.30.10.205 R28: 228.30.10.135 R20: 320.30.10.230 X912: 912.30.11.49 X915 V2: 2915.30.10.205 X916: 916.30.10.212 S539: 539.30.10.231 S532: 532.30.10.216 E18: 18.30.10.236 E16V2: 216.30.10.208 E12V2: 312.30.10.237
6	Call Type	Select the desired call type. For example, if SmartPlus and indoor monitors option is selected, when making a call on the door phone, both the resident’s SmartPlus App and indoor monitor will receive the call.
7	SIP Call or IP Call	This option decides how devices communicate. Select IP Call when all devices are deployed on the same local network. Select SIP Call when devices are deployed on different local networks.

Residents Management

You can add, edit, and delete community residents as well as reset account passwords for them.

Add Residents

Tap the desired community on the homepage, or search for it by entering its name in the upper search box.
Tap the desired building and tap New to add an apartment.
Tap Add Resident after filling in the apartment’s information. See the description of each item in the chart below.

No.	Item Name	Description
1	Username	Fill in the resident’s name.
2	Email	The email address is used to receive notifications from Akuvox.
3	Language	The language of the emails received by the resident.
4	Mobile Number	The mobile phone number can be used to receive an SMS verification code from Akuvox for SmartPlus App login. Please make sure the area code is correct.
5	1st/2nd/3rd Landline Numbers	Fill in the user’s landline numbers, e.g., mobile phone numbers or telephone numbers. Three landline numbers are supported. Make sure the right area code is right when entering the number. The landline service is included in the Premium Plan.
6	Accessible Floors	This setting works with the Akuvox lift control system. Residents can take the lift to their accessible floors in specific buildings. Click here to view an example of Akuvox lift control configuration. The floor options range from -10 to 128 and include G0, G1, G2, and All Floors.
7	Remark	You can add remarks for users to indicate their identity, such as "tenant" or "resident."

Add Family Members

Tap the desired community project on the homepage, or search for it by entering its name in the upper search box.
Tap the desired building and apartment.

Select Users and tap Add Family Member.
Fill in the user information.
The email address or mobile number is used to receive SmartPlus App login information. Please make sure the area code is right before entering the mobile phone number and landline number.
Choose the accessible floors. This setting works with the Akuvox lift control system. Residents can take the lift to their accessible floors in specific buildings.

Edit and Delete Residents

Tap of the desired community. Or, search for the resident by entering the username in the upper search box.
Tap the target user.
Tapin the upper right corner.
Tap Edit to modify the account information; tap Delete to remove it.

Reset Password for Residents

You can reset users’ master account passwords at their request. With their email addresses filled out, residents will receive the password reset email.

On the homepage, tap of the desired community, or search for the resident by entering the username in the upper search box.
Tap the desired resident.
Tap Reset Password and confirm.

Device Management

You can add and manage intercom devices in specific projects. Before adding devices, make sure that they have been added to your distributor’s MAC library.

Add an Intercom Device to the Public Area

Tap the desired community project, or search for it by entering its name in the upper search box.
Select Public Area or the desired building. For example, if you select Building A, it means the device is installed in the public area of Building A.
Tap New.
Fill in the device’s information. You can enter the device’s MAC automatically by tapping Scan to scan the barcode on the package or the device’s back.
See the description of each item in the chart below.

Regardless of what type of device it is, device type, MAC address, network group, and device name need to be set up.
No.	Field Name	Description
1	MAC	Type in the device's MAC address or scan it on the device’s package or the device’s back.
2	Device Type	Select the device type.
3	Device Name	Name the device to distinguish it from others.
4	Network Group	Based on how devices communicate, select the network group. Select the same group for devices deployed in the same local network(LAN). In this case, they communicate via IP. Select a different group for devices deployed in different LANs. In this case, they communicate via SIP.
To add a door phone or an access control terminal, the following options should be additionally configured.
1	Does this device have internet access?	This option appears only after the super manager enables Doorphone Offline Solution for your distributor. If the door phone is not connected to the Internet, disable this option so that calls can be transferred to the SmartPlus App through the indoor monitor. If the device is connected to the Internet, enable this option, and it can make calls normally. Note: Click here to view the detailed configuration of the call transfer feature.
2	Contact Display Settings	The option is available for devices installed in the public area of specific buildings, and the device type is Multi-tenant Doorphone. Choose what to be displayed on the device’s directory screen.
3	Allow users to monitor this device	It is enabled by default. You can decide whether the resident can view the monitoring video with their SmartPlus Apps and indoor monitors. If disabled, the Monitor button on users' SmartPlus Apps will be hidden, but users can still see the video during a call with an intercom device.
4	IP Address	When Does the device have internet access option is disabled, enter the static IP address of the door phone so that its calls can be transferred.
5	Buildings	The option is only for the devices installed in the Community Public Area. When enabled, all residents in all buildings can control the device. When disabled, you can select specific residents to control the device.
6	Relay Name	Fill in the relay name, which can be the device location.
7	DTMF code	Enter the DTMF code for the door access.
8	Access Method	Select specific access methods to trigger the desired relay. For example, if you select PIN for Relay1 and select RF Card for Relay2, when users enter PIN codes on the door phone, only Relay1 will be triggered and vice versa. The following models with specific firmware versions or higher support this feature: S539: 539.30.10.118 S532: 532.30.10.117 X916: 916.30.10.216 X915 V1: 915.30.10.128 X915 V2: 2915.30.10.106 X912: 912.30.10.225 X910: 2910.30.10.240 E16 V2: 216.30.10.69 E18: 18.30.10.205 R20 V5.0: 320.30.10.125 R25A: 25.30.10.22 R27: 227.30.10.201 R28: 28.30.10.102 R28 V2.0: 228.30.10.112 R29: 29.30.10.123 A094: 92.30.10.112 A095: 95.30.10.125 Note: If the SmartPlus Homepage or SmartPlus Talking Page is not checked, the corresponding icons will not appear on the app home page.
9	Add Relay	You can add more relays if needed.
10	Add Security Relay	Add the security relay if the door phone is connected to an Akuvox SR01 security relay for access control.
To add an indoor monitor, the following options should be additionally configured.
1	Arming Function	When enabled, the arming icon will be available on users' SmartPlus Apps for arming and disarming.
2	Relay	Turn on or off the device's built-in relay and name the relay.

Add an Intercom Device to an Apartment

After you create an apartment for a resident, you can add the resident’s private intercom devices.

Tap the desired community project, or search for it by entering its name in the upper search box.
Tap the desired building and apartment.

Select Devices and tap New.
Fill in the device’s information. You can enter the device’s MAC automatically by tapping Scan to scan the barcode on the package or the device’s back.
See the description of each item in the chart below.

Regardless of the type of device you are adding, device type, MAC address, network group, and device name need to be set up.
No.	Field Name	Description
1	MAC	Type in the device's MAC address, or scan the device’s barcode to fill in automatically.
2	Device Type	Select the device type.
3	Network Group	Based on how devices communicate, select the network group. Select the same group for devices deployed in the same local network(LAN). In this case, they communicate via IP. Select a different group for devices deployed in different LANs. In this case, they communicate via SIP.
4	Device Name	Name the device to distinguish it from others.

To add a door phone or an access control terminal, the following options should be additionally configured.
1	Does this device have internet access?	This option appears only after the super manager enables Doorphone Offline Solution for your distributor. If the door phone is not connected to the Internet, disable the option so that calls can be transferred to the SmartPlus App through the indoor monitor. If the device is connected to the Internet, enable this option, and it can make calls normally.
2	IP Address	When Does the device have internet access option is disabled, enter the static IP address of the door phone so that its calls can be transferred.
3	Allow users to monitor this device	It is enabled by default. You can decide whether the resident can view the monitoring video with their SmartPlus Apps. It is Yes by default. If disabled, the Monitor button on users' SmartPlus Apps will be hidden, but users can still see the video during a call with an intercom device.
4	Allow users to set door hold open?	It is disabled by default. When it is enabled, users can set the door to open at a certain time on their SmartPlus Apps with SmartPlus master accounts. Click here to learn about the supported models and configuration details.
5	Relay Name	Fill in the relay name, which can be the device location.
6	DTMF Code	Enter the DTMF code for the door access.
7	Access Method	Select specific access methods to trigger the desired relay. For example, if you select PIN for Relay1 and select RF Card for Relay2, when users enter PIN codes on the door phone, only Relay1 will be triggered, and vice versa. The following models with specific firmware versions or higher support this feature: S539: 539.30.10.118 S532: 532.30.10.117 X916: 916.30.10.216 X915 V1: 915.30.10.128 X915 V2: 2915.30.10.106 X912: 912.30.10.225 X910: 2910.30.10.240 E16 V2: 216.30.10.69 E18: 18.30.10.205 R20 V5.0: 320.30.10.125 R25A: 25.30.10.22 R27: 227.30.10.201 R28: 28.30.10.102 R28 V2.0: 228.30.10.112 R29: 29.30.10.123 A094: 92.30.10.112 A095: 95.30.10.125 Note: If the SmartPlus Homepage or SmartPlus Talking Page is not checked, the corresponding icons will not appear on the app home page.
8	Add Relay	You can add more relays if needed.
9	Add Security Relay	Add the security relay if the door phone is connected to an Akuvox SR01 security relay for the door unlock control.

To add an indoor monitor, the following options should be additionally configured.
1	Works offline	When enabled, the device will transfer calls from offline door phones to the SmartPlus App. Note: This option will only appear after the super manager enables Doorphone Offline Solution for your distributor. Click here to view the detailed configuration of the call transfer feature.
2	Arming Function	When enabled, the arming icon will be available on users' SmartPlus Apps for arming and disarming.
3	Relay	Turn on or off the device's built-in relay and name the relay.

Edit and Delete an Intercom Device

After adding an intercom device, you can change its settings or delete it.

Tap the desired community project on the homepage. Or, search for the device by entering the device name or MAC in the upper search box.
Tap the desired device. If the device icon is grey, the device is offline. In that case, changing its settings will not take effect.
Tapin the upper right corner.
Tap Edit to modify the device’s settings; tap Delete to remove it.

Remotely Configure an Intercom Device

You can remotely reboot, reset, upgrade, and perform auto-provisioning(AutoP) for the device on the app.

Tap the desired community project on the homepage. Or, search for the device by entering the device name or MAC in the upper search box.
Tap the desired device. If the device icon is grey, it is offline. In that case, remote configuration will not take effect.
On the device info page, choose the desired action.

Upgrade the Device

Tap Upgrade and choose a desired firmware version.

Tap Next.
Set the Upgrade Time or tap Upgrade Now.
Check the upgrade information before tapping Submit.

After the upgrade finishes, check the firmware version on the device info page.

Perform AutoP for the Device

You can issue AutoP command(s) to the device.

Tap AutoP and enter the command(s). If you want to carry the command once, tap One-Time AutoP.
Tap Submit. Modify Success will display.

Check whether the command is issued successfully on the device’s web interface.

Reboot and Reset the Device

Tap Reboot to restart the device.
Tapin the upper right corner and tap Reset to reset the device to factory settings.