Akuvox V7.3.4 Smart Access Multi-Company Project Management Guide

Update Time: Jan. 2025

About This Manual

This manual is intended for both installers and project managers who need to manage commercial projects, including companies, personnel, and devices on the Akuvox SmartPlus platform (Version: 7.3.4).

For more information, please visit http://www.akuvox.com/ or consult Akuvox technical support.

Note

• The project created before October 15, 2024 remains the old settings. To learn about the setup, project managers can refer to Akuvox V6.8.1 SmartPlus Property Manager Guide - Office.

• For installers, this manual contains the feature setup in specific projects. To learn about installer portal’s features including site management, sub-account management, and subscriptions, please refer to Akuvox SmartPlus Installer Portal Guide — Commercial Projects.

What’s New in version 7.3.4:

• Added a notice of deleting relevant logs when modifying a device’s MAC address.

• Added Missed Punch and Insufficient Hours in attendance status.

• Support filtering door logs via response type.

• Support searching for temp keys by their validity, repeat mode, etc.

System Overview

You can use this platform to:

• Add, edit, and delete the companies, administrators, personnel accounts, devices, etc.

• Deploy and set up devices and doors for access control.

• Set up access groups and holiday schedules.

• Set up access methods for visitors.

• Set up attendance and smart parking.

• Check various logs such as door logs, call history, and alarm records.

Login

Log in to the smart access platform with your account. For installers, the account is created by your distributor; for project managers, the account is created by your installer.

1. Open the web browser, enter the address (URL) of the cloud server location in your area, and click Enter.

2. Enter your username and password.

3. Click Login.

Note

Enter the verification code sent to your email address for login when your distributors or installers enable the Two-factor Authentication feature.

Log Out

You can click on Log out in the upper-right corner to exit the system.

Prior to the Management

It is advised that you go through what is listed below before starting management.

• Check if all device MAC addresses have already been registered by your distributor.

• Check if the device firmware version supports cloud mode with no connection to SDMC.

• Check if the device is powered on and is connected to the internet, and make sure that the network is normal.

• Check and make sure that the user information and device information are correct.

Dashboard

The project management dashboard gives you an overview of the commercial project.

As the permissions of project managers and installers are different, the dashboard also differs slightly.

• Installers can add devices, check device status, check PM number, and return to the installer web portal on the dashboard, but CANNOT perform emergency action(Unlock/Lock) and lockdown.

• PMs can switch between different projects by clicking the project name in the top menu.

For Project Managers:

For Installers:

Left Menu Description:

Customize Dashboard

You can customize the dashboard by adding and editing components to match your preferences.

Edit and Remove Components

1. Click in the upper-right of a specific component.

2. Rename, delete, or configure it.

For the Door Status component, you can select up to 8 doors to display.

After displaying the door, you can unlock it, lock it down, and hold it open.

ONLY PMs can open/close the door; installers cannot.

Note

• If the system fails to obtain the status of the door, check whether the real-time monitoring feature is enabled on the device side. Click here to view the configuration steps.

• Specific models and versions support opening/closing doors. See the Door Management chapter.

For the Alarm Log component, you can select the log type to display and set the time of logs.

For the Device Status component, you can select up to 20 devices to display.

After displaying the device, click to redirect to the device’s settings interface.

The green dot indicates the device is online.

Add Components

1. Click + in the lower-right corner.

2. Click the desired component to add it. The same components can be added repeatedly.

Wizard

Wizard guides you through adding devices, companies, administrators, groups, and personnel, and setting up access control and attendance. It will pop up when you log in to the platform. (For installer accounts, the Wizard will display when clicking of the target project.)

If you want to check the guidance after closing it, click in the upper-right corner.

Company Management

You can create multiple companies in a project.

Create Companies and Assign Doors

1. Click Company > New.

2. Name the company.

3. [Optional]Upload the company logo picture. Format: .jpg/.png; Max picture size: 2MB; Recommended resolution: 300*130.

4. [Optional]Enable Sequence Call and select 3 groups of personnel or devices to be called. This feature works with specific door phones. The company name and logo will display on the door phone’s home screen. Visitors can directly tap the company to call these numbers in order.

Note

Click here to check compatible models and configuration steps.

5. Assign doors to the company by checking them and toggling the switch to define them as private or public doors.

   For instructions on adding doors, please refer to the Device Management chapter.

6. Select the building and floors that are accessible to the personnel in the company. This setting works with the Akuvox EC33 lift controller.

   You can click Add to add buildings.

7. Check the holiday schedule applied to the company that limits access during holidays.

8. Submit the setting.

After adding the company, you can modify its settings by clicking and delete it by clicking .

You can also add new companies in the Personnel module.

Clicknext to the project name and click New Company.

Add/Edit Buildings in a Company

ONLY installers can add, edit, and delete buildings.

1. Click Devices > +Add Building.

2. Name the building and confirm it.

3. Click next to the desired building to modify its name or delete it.

Add Groups in a Company

1. Click User > Personnel > next to the desired company > +New Group. Or, select Group in the target company category > New Group.

2. Enter the group name and select the company it belongs to.

3. Set the directory display on the door phone’s directory screen. Specific models support this feature. See the chart below.

• Do Not Display: Neither display the group nor the personnel in it.

• Display as Group Only: The default option. Only display the group name. When selected, the first 10 personnel with the SmartPlus Intercom feature enabled will be called.

• Display Personnel Only: Personnel will all be displayed, but not the group name.

4. Click Submit.

Compatible models and versions(or higher):

• X912: 912.30.11.49

• X915 V2: 2915.30.10.211

• X916: 916.30.10.222

• S539: 539.30.10.231

• S535: 535.30.10.233

• S532: 532.30.10.211

• R29: 29.30.10.314

• R28V2: 228.30.10.231

• E16V2: 216.30.10.208

Edit/Delete a Group

1. Click User > Personnel > Group.

2. Click to view the detailed information and modify the group; click to delete it.

3. On the group info interface, you can:

• Click +Add to add users to the group.

• Click Edit to change the group settings.

• Check the access groups applied to the group.

• Click +Add to add an access group.

4. On the group editing interface, set up additional settings.

   See item description in the chart below.

Personnel Management

You can add personnel one by one or in a batch to a company.

Add Personnel One by One

1. Click User > Personnel > New Personnel.

2. Enter the user information and set up permissions.

   See descriptions of each item in the chart below.

3. Click Next to set up the user’s credentials.

   See description of each item in the chart below.

Note

• The license plate is used for Smart Parking.

• If you have filled in both the License Plate and the UHF Card, the cloud will ONLY issue the UHF card code to the door phone.

4. Click Submit.

Add Personnel in a Batch

You can import a batch of personnel data into a company for quick setup.

1. Click User > Personnel > New Personnel.

2. Click Download Import Template.

3. Click Import Personnel to upload the file after editing it, and click Import Face Data to upload the face photos. Please follow the upload instructions in the pop-up window.

In the template, you can see the instructions by moving the mouse cursor to a specific column.

See the description of each item in the chart below.

Edit Personnel

After adding the personnel, you can edit and delete them on the User > Personnel interface.

• Click to delete the personnel.

• Clickto view and edit the personnel’s information.

On the information interface, click Edit to modify the account settings.

• Toggle access methods’ switch to turn them on/off.

• Click to add specific access methods.

• Click to check access groups applying to the user.

• Click +Add to Existing Access Group to add an access group.

Administrator Management

You can create administrator accounts, with which users can log in to the Smart Access Administrator platform to manage companies, personnel, access groups, etc.

1. Click User > Admin > New.

2. Set up the account. See the descriptions of each item in the chart below.

Item Description:

After adding the accounts, you can click to change the settings and reset the account’s password.

Device Management

You can manage Akuvox devices installed in specific companies.

Note

• With the project manager account, you can view and edit the device’s settings but NOT add or delete a device.

• With the installer account redirecting from the installer portal, you can add, edit and delete devices.

Add a Single Device

1. On the Devices module, click Public Area or select the desired building based on where the device is installed.

2. Click New on the right.

3. Enter the device’s information. See the description of each item in the chart below.

4. Click Submit to save the settings.

Note

Adding A095 requires its version to be 95.30.10.125 or higher.

Add Devices in a Batch

1. On the Devices module, click Public Area or select the desired building based on where the device is installed.

2. Click Import on the right.

3. Download and open the template. Click Import after editing the file.

In the template, assign the device to a building and enter the device name, type, and MAC address as instructed.

Edit/Delete Devices

On the Devices module,

• Click to view the device information.

• Clickto change the device’s settings. Please note that if you change the device’s MAC address, the related door logs, call histories, motion alerts, alarm records, and captures will be cleared.

• Clickto delete it.

• Clickto display the configured door.

Apart from the basic settings, including device name and network group, you can set up alarm settings.

• Door Held Open Alarm: Available when Door Status is configured. This feature allows the device to sound an alarm when the door-opening time exceeds a certain limit.

  • Door Opened Timeout: Set the door-opening time beyond which the alarm will be triggered.

• Break-in Alarm: The feature allows the device to sound an alarm when the door is opened abnormally.

Note

• Click here to view the models supporting the Break-in Alarm feature.

• The following device models with specific firmwares or higher support the Door Held Open Alarm feature:

  Model	Version	Model	Version
  A08	108.30.10.108	R29	29.30.10.314
  A01/A02	101.30.10.106	R28V2	228.30.10.218
  A03	103.30.10.108	R25	25.30.10.117
  A05V2	205.30.10.119	E18	18.30.10.236
  A094	92.30.10.112	E16 V2	216.30.10.208
  A095	95.30.10.125	X910	2910.30.11.28
  X912	912.30.11.49	X915 V2	2915.30.10.211
  S532	532.30.10.211	S535	535.30.10.233
  E12V2	312.30.11.18

Modify the Call Button Setting

If the device type is Single-tenant Doorphone, the intercom setting is available. This allows you to set up the call type and issue contact information to single-button door phones, such as R20A, E12, and X910.

1. Click of the target door phone.

2. Select Intercom.

3. Select the desired call type.

• Group Call: The default option. The called parties are affected by the door phone’s location.

  • If it is installed in the public area, calls will simultaneously be made to the first 10 indoor monitors/guard phones in the public area and personnel’s SmartPlus Apps/landline numbers.

  • If it is installed in a specific building, e.g., building A, calls will simultaneously be made to the first 10 indoor monitors/guard phones in building A or the public area and personnel’s SmartPlus Apps/landline numbers.

• Sequence Call: When visitors press the call button, calls will be made in sequence to the selected indoor monitors/guard phones, and personnel’s SmartPlus Apps/landline numbers. You can set up 3 groups, each with up to 5 options.

  • Call Timeout(Sec): 5~60 seconds. The interval between calling each group of numbers.

• Config on the Device: Select this option when the device’s on-premise configuration takes precedence.

4. Click Submit.

Note

• The directory display mode should be set to Display as Personnel when adding/editing the group. Otherwise, it will fail to make a call by pressing the call button.

• The following models with specific versions or higher have fixed this problem.

  • E12: 312.30.11.27

  • R20A: 320.30.11.214

Device Remote Maintenance

You can manage devices remotely in terms of automatic provisioning(AutoP), reboot, reset, connection type selection, etc.

Batch AutoP

With an installer account, you can select multiple devices to perform AutoP.

If you are a project manager, simply skip this part.

1. Click Devices > [Project Name] > AutoP.

2. Select Regular AutoP or One-Time AutoP. The latter only implements the command once.

3. Enter the command.

4. Check the desired device(s). You can filter devices by selecting building and type, or search for a device by its MAC.

5. Click Submit.

AutoP on a Specific Device

On the Devices module, clickof the target device. Or, clickand click Settings.

• Click AutoP and enter the commands. Click One Time AutoP and enter the commands if you just want to implement the AutoP once.

• Click System, where you can select the connection type, reboot or reset the device, and access the device’s web interface by clicking Remote Control.

Note

• The Auto-provisioning command can be exported out of the devices.

• You can download the following templates:

  • Door Phones: https://knowledge.akuvox.com/docs/autop-commandsdoor-phones

  • Indoor Monitors: https://knowledge.akuvox.com/docs/autop-commandsindoor-monitors-1

• Duplicate commands will not be retained.

Check Third-party Devices

You can check the information on the Salto locks assigned to specific areas on the Devices module.

Note

As an installer, you can refer to the article Integration with Salto Lock for adding and assigning the Salto locks.

Click the area where the lock is installed and click Third-Party Devices.

In the Action column, you can clickto view the lock’s detailed information and clickto modify the lock’s name.

Door Management

You can manage doors through quick control and schedules.

Access Control Priority Levels:

• Quick Control: ONLY available for project managers. Highest priority. Control doors even if they are in the state preconfigured by the Door Schedule. For example, if a door is set to hold open from 8 AM to 12 PM daily, you can close the door at any time via quick control.

• One-Time Runs: The second-highest priority. Only one schedule can be active per day, and one-time runs take precedence over Routine Schedules and Holidays. For instance, if a door is set to hold open for one-time runs on a holiday, users can open it during the holiday.

• Holiday and Routine Schedule: These have the lowest priority and will only be effective if there are no active One Time Runs or Quick Control adjustments.

Compatible Devices

Features	Models and Versions(or Higher)
Check door status	X912: 912.30.12.22 X915V2: 2915.30.10.619 R29: 29.30.10.507 R20: 320.30.11.206 E16V2: 216.30.11.107 S539: 539.30.10.507 A08: 108.30.11.110 A01/A02: 101.30.11.12 A03: 103.30.11.6 A095: 95.30.10.203 A094: 92.30.11.8
Door quick control
Door schedule

Door Quick Control

On the Doors module, you can check the added doors, their status, location, expiration time, etc.

As a PM, you can perform door quick control(unlock, hold open, and lock down). Installers have no such permission.

Door Activation Status:

• Free: The door is free to use.

• Expired/Unsubscribed: The door is not activated or expires, which limits the cloud services, including issuing credentials to open the door, remotely configuring and managing the door phone, and reporting door logs to the cloud.

Door Status: The door status is configured when you(installer) add the device.

/: The door status is not configured.

/: The door status is indicated by the input status.

When setting the door to remain open, select the time. To close it while it is open, click Restore.

Lockdown

The lockdown feature keeps the door locked. It can be used to keep threats out in dangerous situations.

Doors under lockdown cannot be opened by common access methods, such as users’ credentials and the exit button.

Compatible models and versions(or higher):

Model	Version	Model	Version
R29	29.30.10.404	X910	2910.30.11.28
R28V2	228.30.10.231	X912	912.30.11.107
R25	25.30.10.117	X915V2	2915.30.10.420
R20	320.30.11.30	E16 V2	216.30.10.208
A08	108.30.11.8	A01/A02	101.30.10.206
A03	103.30.10.204	A094	92.30.10.205
A095	95.30.10.125	S539	539.30.10.507

1. Click Lockdown at the top of any interface. This button is only available for PMs.

2. Click Lockdown On to lock all doors; click Lockdown Off to release all doors.

If users try to open doors when devices are in lockdown, devices with screens will display “Property Under Lock” and announce an alarm; devices without screens will shine a blue indicator light and announce an alarm.

Switch Lockdown for a Specific Door

You can check the doors’ lockdown status and turn on/off lockdown for a specific door by clicking Lockdown On/Off in the Quick Control column.

Modify Door Settings

1. On the Doors module, click of the desired door.

2. Click Copy to/from to copy the configuration data to/from another door.

Door Schedule

The Door Schedule refers to a timetable for doors to change to a preset state at specific times.

It supports two repeat modes:

• Routine Schedules: The schedule repeats every week.

• One-Time Runs: Set the daily or weekly schedule that repeats during a defined period.

Routine Schedules

1. On the Doors module, click of the desired door.

2. To set up a routine schedule, click Edit on the Door Schedule section.

3. Select the door mode that will be highlighted.

• Hold Open: The door remains open during the scheduled time.

• First Credential In: The door remains open during the scheduled time after users use their credentials for the first time.

• Lockdown: The door remains closed during the scheduled time.

4. Hold and drag your mouse cursor to select a time block.

While setting up the schedule, you can:

• Click Copy from to copy a schedule from a configured door.

• Click Undo to withdraw the configuration.

• Click Clear to remove the configuration.

5. Set up the time block by clicking it. You can:

• Change the type.

• Select the start time and end time.

• Check All Day.

• Check Allow Manual Termination. If enabled, users with the first credential in permission can close the door when it is held open.

• Copy the schedule to the whole week, weekend, or weekdays by clicking Copy to.

6. Save the setting and submit the schedule.

One-Time Schedules

1. On the Doors module, click of the desired door.

2. Select One-Time Runs on the Door Schedules section.

3. Click +Add One-Time Runs.

4. Name the schedule.

5. Specify the schedule's effective time.

6. Select the Repeats mode: Daily or Weekly.

7. Select the door mode that will be highlighted.

• Hold Open: The door remains open during the scheduled time.

• First Credential In: The door remains open during the scheduled time after users use their credentials for the first time.

• Lockdown: The door remains closed during the scheduled time.

8. Set up the time block by clicking it.

You can:

• Change the type.

• Select the start time and end time.

• Check All Day.

• Check Allow Manual Termination. If enabled, users with the first credential in permission can close the door when it is held open.

• Copy the schedule to the whole week, weekend, or weekdays by clicking Copy to.

9. Save the setting and submit the schedule.

Access Group Management

The Access Group module allows you to create an inventory of ready-made access control schedules, which can be readily pulled out and applied for the door access control, targeting specific groups and personnel.

Create an Access Group

1. Click Access Control > Access Group > +New Access Group.

   You can clickto view the details of the default access group generated by the system.

2. Select the company.

3. Name the access group and select the Repeats mode from Daily, Weekly, or Never. Daily and Weekly mean the schedule will repeat every day and week.

4. Specify the time within which users can open doors

5. Enable/disable Holiday Exemption. This decides whether the users in the access group can open doors during holiday schedules. Specific devices support this feature.

Compatible models and versions(or higher):

• X912: 912.30.12.22

• X915V2: 2915.30.10.619

• R29: 29.30.10.507

• R20: 320.30.11.206

• E16V2: 216.30.11.107

• S539: 539.30.10.507

• A08: 108.30.11.110

• A01/A02: 101.30.11.12

• A03: 103.30.11.6

• A095: 95.30.10.203

• A094: 92.30.11.8

6. Select the door(s) to be opened. If Custom is selected, choose the door from the dropdown menu.

7. Select users who are authorized to open the door.

   1. If Custom is selected, click +Add in the Groups section to select a group. All users in the group will be granted permission to open the door.

   2. Click +Add in the Personnel section to select a specific user.

8. Submit the setting.

Edit/Delete Access Groups

The system-generated default group cannot be edited or deleted.

1. Click Access Control > Access Group.

2. Clickto view the group's detailed information; click to modify its settings; click to delete it.

Holiday Access Control

You can define the holidays when personnel cannot open doors to enhance access control security.

Compatible models and versions(or higher):

Model	Version	Model	Version
X910	2910.30.11.28	R20V5.0	320.30.10.223
X912	912.30.11.49	R25	25.30.10.117
X915V2	2915.30.10.211	R29	29.30.10.314
X916	916.30.10.222	R28V2	228.30.10.218
S532	532.30.10.211	A08	108.30.10.108
S535	535.30.10.233	A01/A02	101.30.10.106
E18	18.30.10.236	A03	103.30.10.108
E16V2	216.30.10.208	A05V2	205.30.10.119
A094	92.30.10.112	A095	95.30.10.125
E12V2	312.30.11.18

1. Click Access Control > Holiday > New.

2. Select the company that adopts the schedule.

3. Enter the holiday name.

4. You can set the Working Hours to allow authorized personnel to open doors. When enabled, specify the time.

5. You can enable Repeat by Year to repeat the schedule every year.

6. Select the year and day(s) of the holiday schedule.

7. Click Submit.

Area Restrictions

This feature strictly controls users’ entry and exit. Users can only enter and exit the specific area through the designated doors.

Compatible models and versions(or higher):

Model	Version	Model	Version
A08	108.30.10.108	R29	29.30.10.314
A01/A02	101.30.10.106	R28V2	228.30.10.218
A03	103.30.10.108	R25	25.30.10.117
A05V2	205.30.10.119	S539	539.30.10.231
A094	92.30.10.112	S535	535.30.10.233
A095	95.30.10.125	S532	532.30.10.211
X910	2910.30.11.28	E18	18.30.10.236
X912	912.30.11.49	E16V2	216.30.10.208
X915 V2	2915.30.10.211	E12V2	312.30.11.18
X916	916.30.10.222

1. Click Access Control > Area Restrictions > New.

2. Enter the area name.

3. Select the entry and exit doors. With anti-passback disabled, there is no strict control over users exiting through the exit door. Users can exit through the entry door.

4. When the anti-passback feature is enabled, users must first enter and then exit the area through designated doors.

Note

• Anti-passback also prohibits users from entering the area by following others. Users can only use their credentials to open the entry and exit doors once respectively.

• For example, if the user follows someone else through the door, the next time he/she cannot swipe his/her card to open the Entry/Exit door.  

a. Set the time when the anti-passback feature is effective.

b. Select the action taken by the door phone when the user tries to open the same entry or exit door twice.

-Deny Access: The user cannot open the door.

-Log violations only: The door can be opened, and the door opening will be recorded in the door log.

5. Set the User Timeout within which users cannot open the same door twice. Only after the time limit can users open the door again.

After creating the area restriction rule, you can check the current occupancy and blocked people.

• Current Occupancy: Display the number of personnel entering the area, only effective when the anti-passback feature is enabled.

• Blocked People: Display the number of personnel and couriers who are denied access in the area. It is only effective when the anti-passback feature is enabled and Deny Access is selected as the action for When Re-entry or Re-exit.

Attendance

The attendance feature allows you to:

• set up independent attendance for each company;

• designate specific device relays as the attendance points;

• flexibly make timetables and schedule shifts;

• record leaves and attendance easily.

Note

Click here to view the feature configuration.

Visitor Management

You can set up access credentials for visitors and delivery personnel.

Access Credentials for Visitors

You can create temporary PIN codes along with QR codes for visitors, set the time when the credentials are valid, and select the door to be opened.

1. Click User > Visitor > New.

2. Select the company and enter the visitor’s name.

3. [Optional]Set a unique ID for the visitor.

4. Specify the time within which visitors can open doors by selecting the Repeats mode from Daily, Weekly, or Never. Daily and Weekly means the schedule will repeat every day and week.

5. Set the Validity Times Per Device when you select the Never Repeats mode.

   For example, if you enter 1 and check three door phones, the visitor can use the credential to open doors three times.

   In other words, the validity times of credentials = Validity Times Per Device x The number of door phones selected.

6. Enter the visitor’s email address in the Delivery Method to receive the temporary key.

7. Check the door(s) to be opened by the visitor.

8. Click Submit.

After creating the temp key, you can

• check its details by clicking and delete it by clicking.

• search for the desired key by its validity, repeat mode, who created the key, key value, and visitor name.

• print it out for the visitor. The QR code is generated with the visitor's name, the visited company, and the key.

On the temp key’s information interface, you can click View Door Logs to check the door-opening record.

Access Credentials for Delivery Personnel

You can create PIN codes and RF card credentials for delivery personnel, with which they can access the designated place, such as a package room.

1. Click User > Visitor > Delivery Auth > New.

2. Select the company and enter the deliveryman’s name.

3. Enter the PIN code and/or the RF card code. The PIN code should be within 2 to 8 digits, not starting with “9”.

4. Set the accessible floors. The deliveryman can take lifts to the specified floors using access control credentials. You can select 10 floors in a building at a maximum.

5. Check the schedule for when the deliveryman can open the door. You can also click New to create a new schedule.

6. Click Submit.

After creating the credential, you can modify it by clickingand delete it by clicking.

Muster Report

The muster report is used during emergencies, such as evacuations, to account for personnel. It tracks who is present during an evacuation and identifies missing people.

ONLY project managers have permission to set this feature up.

Note

Click here to view the configuration details.

Smart Parking

The smart parking module allows you to register license plates or UHF cards for users on the Smart Access Cloud. Users can drive in/out with doors open automatically.

Furthermore, you can manage parking lots by viewing the number of parked vehicles and their parking duration on the cloud, conveniently tracking what happens.

License Plate Management

• The license plates are identified by third-party LPR cameras for door opening. Click here to view the detailed configuration.

• The UHF cards are identified by the Akuvox long-range access card reader ACR-CRP12 for door opening. Click here to view the detailed configuration.

1. Click Smart Parking > License Plate > New.

2. Select the company, group, and personnel.

3. Enter the license plate information.

4. Enter the UHF card code if it is used. If you have filled in both the license plate and the UHF card, the cloud will ONLY issue the latter to the door phone.

5. Enable/disable Set Valid Time. If enabled, specify when the vehicle can enter or exit the parking lot.

Note

You can also add license plate information when adding or editing personnel.

Parking Lot Management

You can set up parking lots and conveniently track the number of parked vehicles and their parking durations.

Click here to view the configuration steps.

Logs

You can check door logs, call history, images captured, alarm logs, and door opened timeout logs in the Logs module.

Door Logs

Door logs have 7 types. You can narrow your log check by the specific time range with parameters: Device Name, Initiated by, Action, Key, Company, and Response(Success, Failed, or Offline) for the targeted search.

• All: Display all door logs.

• Call: Display the SIP/IP-based calls initiated on the door phone, indicating when, where, and to whom the calls are made.

• Door Release: Display when, where, and by whom the door openings are made (be it failure or success).

• Entry: Display the valid door-opening records of entering without disobeying the area restriction rules.

• Exit: Display the valid door-opening records of the exit without disobeying the area restriction rules.

• Entry Violation: Display the door-opening records of entries that violate the area restriction rules.

• Exit Violation: Display the door-opening records of exits that violate the area restriction rules.

Specific devices support reporting the door-opening failure reason to the cloud.

Compatible models and versions(or higher):

• X912: 912.30.12.22

• X915V2: 2915.30.10.619

• R29: 29.30.10.507

• R20: 320.30.11.206

• E16V2: 216.30.11.107

• S539: 539.30.10.507

• A08: 108.30.11.110

• A01/A02: 101.30.11.12

• A03: 103.30.11.6

• A095: 95.30.10.203

• A094: 92.30.11.8

You can check the reason in the Detail column.

If the failure is caused by an Invalid RF Card Code, you can click Quick Add to assign the RF card to a new or current user.

Call Logs

You can check when and by whom the SIP calls are made and received. Moreover, you can set the time range or enter the caller or receiver to check the targeted call information.

Captured Images

Image capturing is either initiated manually by users or by the project manager. You can check when, where, how, and by whom the images are captured. You can click the image in the Capture column to see a larger picture.

Motion Alerts

Motion alerts allow you to check the captured image of people whose movement has triggered the motion detection in the door phones (door phones with motion detection function).

Operation Logs

You can check who has made configurations in the project on the cloud.

Alarm Records

You can check various alarm records on the Logs > Alarm Records module.

Emergency Alarm

The emergency alarm is recorded when the emergency unlock occurs.

Narrow the search by entering a specific time.

Arming Alarms

The alarm is recorded when indoor monitors trigger the arming alarms. Narrow the search by entering a specific time.

Door Opened Timeout Logs

When the door-opening time exceeds a certain limit, the alarm will be triggered and recorded.

Tamper Alarm

When the device’s tamper alarm is triggered, the alarm will be recorded on the cloud.

Compatible models and versions(or higher):

Model	Version	Model	Version
R20	320.30.11.30	A08	108.30.11.8
R25	25.30.10.117	A01/A02	101.30.10.206
R28	228.30.10.213	A03	103.30.10.204
R29	29.30.10.404	A094	92.30.10.205
X915V2	2915.30.10.420	A095	95.30.10.110
X912	912.30.11.107	E16 V2	216.30.10.208
E12V2	312.30.11.18	S539	539.30.10.507

Break-in Alarm

When someone forcibly opens doors, the break-in alarm will be triggered and recorded on the cloud.

Event Report

The feature allows for quick data filtering to generate reports, such as personnel entries and exits during a specific time period or alarm events.

Compatible models and versions(or higher):

• X912: 912.30.12.22

• X915V2: 2915.30.10.619

• R29: 29.30.10.507

• R20: 320.30.11.206

• E16V2: 216.30.11.107

• S539: 539.30.10.507

• A08: 108.30.11.110

• A01/A02: 101.30.11.12

• A03: 103.30.11.6

• A095: 95.30.10.203

• A094: 92.30.11.8

1. Click Report > Event Report.

2. [Optional]Check the desired user and devices.

3. Specify the time and time order.

4. Check the desired events.

5. Click Generate Report in the PDF or XLSX format. Optionally, save the settings as a template for future use.

6. Check the field(s) to display in the report.

7. Submit to download the report.

Messages

You can create, send, and check messages.

You can create one-time messages or reusable message templates for your convenience.

1. Click Messages > New.

2. Enter the message title and content directly to create one-time messages. Select the receiver type.

To create reusable message template(s), you can click Add a Template and enter the template name, title, and content.

You can edit or delete the template after creating it.

3. Click Send.

After the message is created, you can click to check the message details and click to remove it.

Library

You can check, modify, and delete all types of created PIN codes and RF Cards conveniently at one stop.

On the Library module, clickto modify the PIN code or RF card code. Clickto remove the code.

Settings

Settings include the basic settings(project name, address, permissions, emergency unlock, etc), time settings, and motion detection settings.

Basic Settings

See the description of each item in the chart below.

Emergency Unlock

You can make all doors open or close automatically or manually during emergencies. For example, in a fire emergency, the doors will automatically open when an alarm is triggered on any door phone, allowing for quick evacuation. Additionally, all doors can be opened manually.

Note

• With the installer accounts, you can only enable/disable the emergency unlock feature but not perform the action.

• With the project manager account, you can click the Unlock/Lock button to open or close all doors.

• Click here to view the models that support this feature and the detailed configuration.

1. Go to Settings > Emergency Setting. Select automatic door unlock or manual unlock.

• Select On to open doors automatically when an emergency occurs.

• Select Off to open doors manually on the SmartPlus web portal. You can click Unlock/Lock near the top of any interface to open or close the doors manually.

2. Set Emergency Door Group. You can select All Doors or specific doors to open during an emergency.

3. Select whether to send notifications to users' SmartPlus Apps and indoor monitors. When enabled, both devices will sound an alert when the emergency unlock happens.

To open or close doors manually, click Unlock/Lock.

• Emergency Door Group: Open/close doors you select in the emergency door group.

• Select Doors: Open/close specific doors.

Time Settings

You configure and modify the time setting based on the site’s location and time zone.

Go to Settings > Time Settings.

Motion Detection

You can enable/disable motion detection, but also set up the device's motion detection type and alert trigger delay.

1. Go to Settings > Motion Setting.

2. Set the motion detection:

• Disable: Turn off the function.

• IR Detection: When the infrared sensor detects moving objects, alerts will be triggered.

• Video Detection: When the video camera detects moving objects, alerts will be triggered.

3. Set the Alert Delay Time from 5 to 60 seconds.

Privacy Policy

You will see the Privacy Policy and Terms of Service window when you log into the platform for the first time.

• The Privacy Policy tells you how the user data is collected, used, and protected.

• The Terms of Service outline the rules and guidelines for using the SmartPlus service.

Only when you click Agree can you log into the SmartPlus platform.

You can also click User Agreement on the left column to check the agreements again.

Contact Us

For more information about the product, please visit us at www.akuvox.com, or feel free to contact us by

Sales email: sales@akuvox.com

Technical support email: support@akuvox.com

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.